Energex distributes electricity to rural, residential, industrial and commercial customers in the South East Queensland region and provides other related services such as specialised engineering services, metering applications and energy solutions.
We are committed to protecting your privacy and ensuring that you are comfortable in supplying us with your personal information.
We are committed to effectively managing the collection, disclosure and storage of personal information for the purpose of our business activities in accordance with the National Privacy Principles contained in the Privacy Act 1988 (Cth) and our record keeping obligations under the Public Records Act 2002 (Qld). We will process requests to access and amend personal information in accordance with Chapter 3 of the Information Privacy Act 2009 (Qld).
If you would like to know more about the National Privacy Principles, a copy can be found at www.privacy.gov.au. A copy of the Information Privacy Act 2009 (Qld) can be found at www.legislation.qld.gov.au.
Personal information is any information that identifies you or by which your identity can be reasonably determined. When you or your electricity retailer requests a service from us, such as supply of electricity, we may collect any one or more of the following information about you:
Energex may also collect health information, for example from customers on life-support equipment who wish to register with our prioritycare system.
If you are applying for a job at Energex, we will use your personal information for the purpose of the recruitment process.
While there may be no obligation to provide us with your personal information, it may be essential in order for us to provide the products or services that you require.
We may collect your information via phone, written correspondence, email, our website, social networking websites or forms.
Personal information may also be gathered through third parties including your electricity retailer, electrical contractor or your representatives, market research service providers, publicly available sources and from our transaction records.
Energex may use your personal information to:
Energex provides its goods and services to you with the assistance of related companies, contractors, agents and suppliers. Your personal information we collect is confidential. We may disclose this information to third parties if it is necessary to provide you with your electricity supply or other energy utilisation related purpose. These third parties may include providers of:
Energex may also disclose your personal information to:
It is important to us to protect your personal information from unauthorised access. We use a range of security mechanisms and procedures to protect your personal information and will take all reasonable measures to ensure that your personal information is stored securely both in electronic and physical forms. The pages on our website from which you may forward to us personal information are encrypted. Please be aware this does not include information provided through other internet facilities or by email.
We will store your personal information in accordance with our obligations under the Public Records Act 2002 (Qld).
National Privacy Principle 6 of the Privacy Act 1988 (Cth) provides that an organisation must give an individual access to personal information it holds about that individual on request.
Under Chapter 3 of the Information Privacy Act 2009 (Qld), you may also request details of your personal information we hold about you by submitting an Information Privacy Application. The application form is available at energex.com.au/about-us/right-to-information. There are no fees or charges payable for the application.
In order to protect your privacy, we need to sight your identification in person or, if your application is made via post, fax or email, we will require you to provide a certified copy of an identification document before actioning your request (as required by the Information Privacy Regulation 2009 (Qld)).
We aim to ensure the personal information we collect, use or disclose is accurate and complete.
National Privacy Principle 6 of the Privacy Act 1988 (Cth) provides that an organisation must take steps to correct personal information it holds about an individual if it can be established that the information is not accurate, complete and up-to-date.
Under Chapter 3 of the Information Privacy Act 2009 (Qld), you also have a general right to amend any personal information we hold about you, where you believe that the relevant information is inaccurate, misleading, out of date or incomplete.
You may do this through submitting an Information Privacy Application, available at energex.com.au/about-us/right-to-information. There are no fees or charges payable for the application. In order to protect your privacy, we need to sight your identification in person or, if your application is made via post, fax or email, we will require you to provide a certified copy of an identification document before actioning your request (as required by the Information Privacy Regulation 2009 (Qld)).
You can deal with us anonymously where it is lawful and practicable to do so.
Privacy is a sensitive issue and we value your feedback. If you believe we have not adhered to these privacy principles, please contact us. If you are not satisfied with the outcome of your complaint, you may refer your complaint to the Office of the Australian Information Commissioner by contacting
1300 363 992 or by visiting the website www.privacy.gov.au.
If you have a complaint about the way the Energy and Water Ombudsman Queensland (EWOQ) has managed your personal information please contact EWOQ directly by visiting their website at www.ewoq.com.au.
If your complaint relating to Energex involves, or may involve, suspected Official Misconduct as defined under the Crime and Misconduct Act 2001 (Qld) or a Public Interest Disclosure as defined in the Public Interest Disclosure Act 2010 (Qld), please send details in writing to:
Group Manager Internal Audit
GPO Box 1461
BRISBANE QLD 4001
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