Electrical contractor updates
Electrical contractor safety updates
We aim to continually provide updated information on safety, changes to pool equipment on Tariff 33, process changes and the Electrical Work Request Portal.
Safety
This information relates to safety concerns.
Correct mounting of Meter Isolation Links (MILs)
Instances where electrical contractors have drilled through a brass terminal block and mounted the meter isolation link/s with metal screws have been reported across Queensland.
This creates a very dangerous situation where exposed live metal screws protrude through the meter panel; resulting in workers receiving an electric shock
This work practice is defined as a "Dangerous Electrical Event" under the Electrical Safety Regulations 2002 and is reportable to the Electrical Safety Office.
Note: All meter isolation links are manufactured with mounting holes in the base. No additional holes need to be drilled.
Refer to examples:
Queensland floods - reconnection process
To streamline efficiencies during a flood crisis, ENERGEX in co-ordination with The Master Electrician Association has implemented the following procedure:
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1. ENERGEX Safety Assessment |
ENERGEX will conduct an initial electrical safety assessment at your premise. You will be provided notification via the media so that they have the opportunity to be at the property to assist in the initial electrical safety assessment. |
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2. No reconnection |
If a safety risk is identified and the premise is unable to be re-energised, or the property owner is not onsite, a form (Form 3) will be placed in the property switchboard/meter box by ENERGEX. |
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3. Electrical Contractor (EC) inspection |
An electrical contractor (co-ordinated by ENERGEX and The Master Electrician Association) will be onsite as soon as practicable to inspect the property and conduct any specified repairs. |
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Arranging EC payment : Payment options to be discussed onsite between the property owner and electrical contractor. These will include cash, cheque, EFT or an invoice for later payment. The property owner has the option of seeking reimbursement through property insurance, disaster relief payments or bearing full cost. |
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Getting your own electrical contractor, before or after ENERGEX: You can still organise for your own electrical contractor to inspect the property, either before or after ENERGEX has conducted the initial electrical safety assessment. Electricians can be found in the Yellow Pages, local newspaper classifieds or by contacting the Master Electricians Association on 1300 889 198. |
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4. Reconnection |
Once the household inspection has been completed, the property may be re-energised immediately by the electrical contractor (EC). If further work is required to be completed by ENERGEX, the EC will leave a form (Form 2) in the meter box/switchboard and advise ENERGEX on 13 62 62. We will then arrange for an ENERGEX crew to be on site. |
Flood Restoration Arrangements for the use of Contractors provides further instructions and possible scenarios.
EWR Web Portal updates
The following electrical contractor updates provide up-to-date information relating to the EWR Web Portal application, and are sent out to all electrical contractors with an established account.
2012
| Alert | Title | Date of Issue |
|---|---|---|
| Issue 1 | Subscribing to ENERGEX's Solar PV Installer Alerts | February 2012 |
| Issue 2 | Tariff 33 Information and Working near the ENERGEX network | February 2012 |
| Issue 3 | Electrical Partners Portal March Release | February 2012 |
| Issue 4 | Electrical Partners Portal - now LIVE | March 2012 |
| Issue 5 | Read-only access to the Legacy Portal | April 2012 |
| Issue 6 | Allocation of additional connection points (NMIs) to premises with an existing network connection | May 2012 |
| Issue 7 | Hot Water Rewards and EPP Tips | May 2012 |
Previous years
2011
| Alert | Title | Date of Issue |
|---|---|---|
| Issue 1 | QLD floods | January 2011 |
| Issue 2 | Off-peak hot water | March 2011 |
| Issue 3 | Changes to EWR Portal | May 2011 |
| Issue 4 | EWR email updates | May 2011 |
| Issue 5 | Off-peak hot water update | May 2011 |
| Issue 6 | Changes to pool equipment on Tariff 33 | June 2011 |
| Issue 7 | Solar PV metering delays | June 2011 |
| Issue 8 | Email, QECMM & QCA updates | July 2011 |
| Issue 9 | New Electrical Partners Portal | August 2011 |
| Issue 10 | New Electrical Partners Portal - Address Search | August 2011 |
| Issue 11 | New Electrical Partners Portal - Features | September 2011 |
| Issue 12 | New Electrical Partners Portal - Release Delay | November 2011 |
| Issue 13 | EnergyAcademy Update | November 2011 |
| Issue 14 | Pool Rewards Information | November 2011 |
2010
| Alert | Title | Date of Issue |
|---|---|---|
| Issue 1 | Using the EWR Web Portal | April 2010 |
| Issue 2 | Printing from the EWR Web Portal | May 2010 |
| Issue 3 | Finding New Addresses - Links to Council PD Databases | Sept 2010 |
Update on process changes
Keep up-to-date on the latest process changes by regularly checking back here.
Temporary to permanent connection process
ENERGEX has been working with electricity retailers to simplify the temporary to permanent connection process.
When we receive a request for a new connection, and a temporary connection exists on site, the temporary service will be swung to the permanent position.
This service transfer will occur on the same NMI (i.e., account or premises) and no supply abolishment request will be required for removal of the temporary builder's pole.
A supply abolishment is only required when the temporary and permanent connections are required to run concurrently for a short period (i.e., two points of supply).
The supply abolishment request is required to initiate a separate visit from ENERGEX to remove the temporary connection once it is no longer needed.
If the temporary and permanent connections need to exist concurrently, we will require this advice from the electrical contractor via the Electrical Work Request (Form 2) and/or from the retailer via their permanent connection request.
Without initial advice, the permanent connection request will be processed as a temporary to permanent connection (i.e., swing service).
Archived updates
Previously updated information for EWRs.
Template for use by electrical contractors to record data required for EWR submission
In early December 2009, we successfully transferred just under 3,600 electrical contractors from the Online Form 2 submission facility, to the new Web Portal.
The Online Form 2 submission facility has now been removed from the ENERGEX website, and electrical contractors wishing to submit their EWRs (Form 2) online, must now do so via the Web Portal.
An option to download a PDF version of the Electrical Work Request (Form 2) used to exist through the Online Form 2 submission facility; however, this option is not available on the EWR Web Portal.
For those electrical contractors wishing to utilise a paper form to fill out prior to submitting their EWR via the Web Portal, you may download and print the new Paper Document called Template for use by electrical contractors to record data required for EWR submission.
It is important to note that this is not an Electrical Work Request (Form 2) and as such, can not be submitted to ENERGEX.
Release of the new ENERGEX Electrical Work Request (Form 2) Web Portal
ENERGEX has released its new Electrical Work Request (Form 2) Web Portal, replacing the former Online Form 2 submission facility, as part of our commitment to continually improve its processes.
The new Web Portal offers electrical contractors new functionality and benefits such as:
- The provision of a unique reference number to the electrical contractor at the time of submission of the EWR (Form 2), which can be used to track the progress of the request.
- The ability for the EWR Reference Number to be used by other authorised parties, such as electricity retailers, customers and builders to view the status only of the job, via the ENERGEX Website. Whilst the status can be viewed, no customer or address details will be available.
- Providing regular updates on the progress of requests.
- The ability to establish an account without having to contact ENERGEX to create it.
- Allowing both multiple and suitably authorised users access to the one account, eliminating the old practice of one password for an entire company. This provides a more secure and efficient tool in tracking individual's jobs.
- The ability to save an incomplete EWR which can then be completed at a later time or date without losing any data.
The ability to view the history of previously submitted EWRs. - Tools to assist in the submission of an EWR and the navigation of the Web Portal such as 'Help' and 'Mouse Over' text.
To assist in ensuring the timely scheduling of work, the Web Portal will automatically forward a copy of the electrical contractors EWR to the customers’ nominated retailer, at the time of submission, and will include the EWR Reference Number.
This will allow the electricity retailer to include the EWR Reference Number when providing the Retailer Service Order (also known as a B2B) to ENERGEX; assisting with the reduction of time required to match up customer and address details.
It is for this purpose that the customers' nominated retailer is one of the 'required' fields on both the paper-based EWR and the Web Portal.
It is important to note that the functions of the EWR Web Portal are only available to those electrical contractors who have established an account and submit their EWRs via the Web Portal.
If you wish to use the new Web Portal and gain the benefits it offers, please select the 'CREATE AN ELECTRICAL CONTRACTOR ACCOUNT' from the Web Portal homepage and supply your details to establish your own user account.
If you have any enquiries regarding the new Web Portal please contact us on:
ENERGEX's Electrical Contractor Line:
1300 762 397
Email:
Completing 'required' fields on paper-based EWR (Form 2) submissions
As part of ENERGEX's commitment to continually improve our processes, enhancements to the online submission facility for Electrical Work Requests (Form 2) have been underway and the new Electrical Work Request (Form 2) Web Portal is due for release in December 2009.
We recently mailed out a communication to all electrical contractors operating in the ENERGEX distribution area outlining the coming changes and highlighting that all 'required' fields on the EWR (Form 2) submissions will need to be completed.
From 23 November 2009, we will only accept those paper-based submissions received with all the ‘required’ fields completed.
Any paper-based EWRs (Form 2) received after this date without all the ‘required’ fields completed will be rejected and returned to the electrical contractor via fax to re-submit with the necessary 'required' details completed.
EWR (Form 2) submissions received via the current Online Form 2 facility without all the 'required' fields completed will continue to be processed by ENERGEX until all online users can be transferred over to the new EWR (Form 2) Web Portal by 22 December 2009.
If you have any enquiries regarding the Web Portal please contact us on:
ENERGEX's Electrical Contractor Line:
1300 762 397
Email:
Contact us
If you have an account and haven't received the updates, or wish for us to communicate on a specific process relating to the web portal, please contact us on:
ENERGEX's Electrical Contractor Line:
1300 762 397
Email:
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