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ENERGEX customer charter
access to information
You are able to access a range of information from ENERGEX about your electricity supply. We provide this information on our website, and as a brochure which we can send to you, free of charge.
You require Adobe Acrobat Reader to view or print these documents.
your electricity installation:
- ENERGEX and your electricity meter
how to read or arrange a check of your meter - important information about safety switches
- property poles and privately owned powerlines
electrical safety:
vegetation control and trees near power lines
- trees and powerlines - keeping your community safe
- safetree – your guide to ’powerline friendly approved’ plants
voltage disturbances and fluctuations:
- about your electricity supply
- electric & magnetic fields (this is a brochure from the Electricity Networks Association)
customer services - Our ENERGEX peoplepact
A copy of the Queensland Electricity Industry Code and the Standard Connection Contract is also available from the ENERGEX website.