|
ENERGEX customer charter
our commitment to you
As owners and operators of the electricity distribution network in South East Queensland, we are very proud and passionate about our responsibilities of meeting customers’ needs for a safe and reliable electricity supply. To show our commitment we have developed the ENERGEX Customer Charter.
The Customer Charter explains what you can expect from us, your rights, and your role in assisting us to meet the service needs of South East Queenslanders.
ENERGEX is your Electricity Distributor
While retail competition allows you to change your electricity retailer regardless of where you live, ENERGEX will continue to service your area and we will remain responsible for the safe, reliable supply of electricity to your home or business in South East Queensland. Our services include the planning, construction, operation and maintenance of the powerlines and cables needed to bring electricity to your home or business.
where is the ENERGEX network?
ENERGEX distributes electricity to more than 1.2 million homes and businesses in South East Queensland, including Greater Brisbane, Sunshine Coast and Gold Coast. Our supply area runs from just north of Gympie, south to the NSW border and west to the foothills of the Great Dividing Range.
access our customer charter
Two versions of the customer charter are available for download:
 |
 |
the full version 1024 Kb |
the summary 419 Kb |
Alternatively, if you would like a copy posted to you, simply contact ENERGEX on 13 12 53. Note there is a small charge for additional copies provided within a 12 month period.
We welcome your feedback about our Customer Charter as it assists ENERGEX to continually improve our service to you. Click here to provide feedback
Note: This Customer Charter is for information purposes only, and is not a contract. It applies to you if you draw your electricity supply directly from the ENERGEX network. Your electricity retailer may also provide you with their customer charter.