Queensland Electricity - Full Retail Competition (FRC)

Since 1 July 2007, Queensland’s electricity and gas markets have been open to competition.

Known as Full Retail Competition (FRC), this means that customers are able to choose their own electricity and gas retailers.

ENERGEX remains the electricity distributor to customers in South East Queensland and will continue to provide a safe and reliable supply of electricity to your home or business. Your retailer’s role is to sell you electricity. You should contact your retailer for all enquiries relating to connections, disconnections, billing and green energy.

For further information on Full Retail Competition and choosing an electricity retailer, a list of Frequently Asked Questions is available.

You can also visit the Queensland Government Department of Mines and Energy website for information.

 

Retail Electricity - Your Choices as a Customer

Since 1 July 2007, customers have the option of:

• Staying with their current electricity retailer and paying the regulated price set by the Government;
• Staying with their current electricity retailer but changing to a market contract; or
• Switching their energy accounts to a new retailer.

 

regulation and licensing

A series of regulatory instruments govern the operation of participants under Full Retail Competition in Queensland, including electricity distributors and customers.  For example, electricity distributors and customers have rights and obligations under the:

• Electricity Act 1994
• Electricity Regulations
• Electricity Industry Code
• Standard Connection Contract under the Electricity Industry Code

Although each of these regulatory instruments existed prior to the introduction of Full Retail Competition in Queensland, they have been amended to ensure that they provide adequate coverage of all parties' right and obligations in a fully competitive environment.

Further information on these codes is available on the Energy Competition Committee (ECC) website.

ENERGEX's obligation to hold a distribution authority has not changed as a result of Full Retail Competition.