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prioritycare
At ENERGEX, we understand some of our customers have special requirements. We have created the prioritycare system to support customers who rely on ENERGEX to supply power to their homes for Life Support Systems such as kidney dialysis machines and oxygen concentrators.
ENERGEX provides a special purpose telephone number to ensure customers relying on Life Support Systems experience minimum delays when telephoning for information or advice regarding power supply.
If you or a member of your household relies on either of the above mentioned Life Support Systems, please contact your electricity retailer to register your details. Your electricity retailer will then advise ENERGEX of these details, we will include you on our prioritycare system. At this time ENERGEX will then provide a letter and brochure outlining important information for customers relying on Life Support Systems, including the prioritycare telephone number.
Your retailer will also keep us informed of any changes to your circumstances, so it is important that you contact your retailer for:
- Changes in your contact details, including your phone number and postal address
- Electricity Rebates
- Matters involving your electricity account
- Changes to the use of the Life Support System at your premises
For further information regarding Prioritycare please call ENERGEX on 13 12 53. To register as a customer relying on a Life Support System, please call your electricity retailer. Refer to your electricity account for their contact details.