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Residential & business
Changes to your connection - NECF
The electricity connection process has now changed. Find out more.
The ENERGEX Customer Charter
We have developed this charter to demonstrate our commitment to meeting your needs.
Our service agreements
Links to our service agreements and connection contracts.
Power outages
Find details about power outages in your area, including estimated restoration times.
Choosing your electricity retailer
We explain the role of your electricity retailer and provide information to help you choose.
Guaranteed Service Levels
It’s our promise to eligible customers: We will compensate you if we fail to meet our Guaranteed Service Levels.
Standard Complaints and Dispute Resolution Procedure
ENERGEX has developed the Standard Complaints and Dispute Resolution Procedure to explain how we will manage complaints and disputes.
Reading your meter
Helpful hints to ensure your next meter reading runs smoothly.
Protecting your privacy
Details of how we protect the privacy of your personal information.
Contact ENERGEX
If you have a query or need to report a problem, you can contact us in a number of ways.
Engage with ENERGEX
We welcome you to connect with us. Follow these channels to stay engaged and remain informed.
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