Frequently asked questions - Queensland Energy

About us
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- We are Energex
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  - Industry structure
  - Executive Team
  - Board Members
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- Network regulation & pricing
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  - Energex Regulatory Proposal
  - Network prices
  - Distribution Loss Factor Methodology
  - Cost allocation method
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- Corporate reporting
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  - Annual Performance Reports
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- Corporate governance
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  - Corporate Governance Principles
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- Corporate responsibility
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  - The Energex Customer Charter
  - The environment
  - Policies and plans
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- Right to Information
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  - Disclosure Log
  - Publication Scheme
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- Community support
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  - SEQ Energy Efficient Street Lighting Trial
  - Partnering with rescue services
  - Supporting native flora and fauna
  - Educating our next generation
  - Supporting our local communities
  - Energex Community & Sustainability Fund
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- About this site
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  - Terms of use
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Residential & business
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- Renovating or building
- Power interruptions
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  - Planned interruptions
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  - How to lodge a claim
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- Contact Us
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  - Media Centre
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- Choosing your electricity retailer
- Connecting to the Energex Network
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  - Establish a new connection or make an alteration to an existing connection
  - Solar power application process
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- Solar power
- Save money and electricity
- Rewards for air-conditioning, pools and hot water
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  - PeakSmart air-conditioning
  - Pool Rewards
  - Hot Water Rewards
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- Reading your meter
- Complaints and Disputes
- Do you have power poles on your property?
- Business incentives
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  - Power factor correction
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Contractors & service providers
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- Electrical contractors
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  - Electrical contractor updates
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- Solar PV installers
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  - Installer alert
  - Portals
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- Supplier & contractor forms
- Material sales
- Working with Energex
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  - Prequalification
  - Supplier quality assurance application
  - Tenders
  - Procurement Complaints Handling Charter
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- Standard work procedures
- Technical documents
- Training
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  - About us
  - Summary of VET Quality Framework Audit Information
  - Apprenticeships
  - Technical training courses
  - Network contractor training
  - Purchase or licence EsiTrain course material
  - Contact us
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Safety
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- Safety in an emergency
- Preparing for severe weather
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  - Weather Centre
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- Safety at home
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  - Customers on Life Support
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- Safety at work
- Safety around the network
- Training
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  - About us
  - Summary of VET Quality Framework Audit Information
  - Apprenticeships
  - Technical training courses
  - Network contractor training
  - Purchase or licence EsiTrain course material
  - Contact us
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The network
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- What's happening in my area?
- Understanding the network
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  - The South East Qld electricity network
  - About your power supply
  - Saving energy during peak times
  - Living with easements
  - Overhead & underground powerlines
  - Electric & magnetic fields
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- Current consultations
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  - Distribution planning & regulatory consultation reports
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- Localised projects
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  - Completed projects
  - Project search
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- Major projects
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  - Community Infrastructure Designation (CID) Process
  - Community Consultation Committee
  - Promoting a sustainable South East Queensland
  - Our significant environmental aspects
  - Toowoomba Remediation
  - Abermain to Lockrose
  - Cannon Hill South Substation development
  - CBD conduit installations
  - Cedar Creek Substation development
  - Loganlea to Jimboomba
  - Montville Substation
  - Parkinson Substation
  - SunCoast
  - Sunrise Hills to Peregian powerline upgrade
  - SunSouth
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- Properties owned by Energex
- Trees & powerlines
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  - Tree trimming schedule
  - Safetree plants
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- Network management plans
- Helicopter patrols
- Development application referrals
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Sustainability
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- Save money and electricity
- Rewards for air-conditioning, pools and hot water
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  - PeakSmart air-conditioning
  - Pool Rewards
  - Hot Water Rewards
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Media Centre
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- Media releases
- Community messages
- Photo gallery
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- RSS Feeds
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  - Media releases
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  - Electrical contractor updates
  - Solar PV installers
  - Localised projects
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- Energex updates
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Careers
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