Queensland's electricity and gas markets have been open to competition since 1 July 2007.
Known as Full Retail Competition (FRC), this means that customers are able to choose their own electricity and gas retailers.
Energex remains the electricity distributor to customers in South East Queensland and will continue to provide a safe and reliable supply of electricity to your home and business.
Your retailer's role is to sell you the electricity that you consume. You should contact your retailer for all enquiries relating to the following:
You should contact Energex for the following:
At any time, you have the option to:
Participants operating under Full Retail Competition in Queensland - including electricity distributors and customers - are governed by a series of regulatory instruments.
These provide coverage of all parties' rights and obligations in a fully competitive environment and include:
Further details can be found on the Energex Service Agreements page of our website.
Please note that Energex's obligation to hold a distribution authority has not changed as a result of Full Retail Competition.
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