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South East Queensland

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The ENERGEX Customer Charter

Customer charter familyOur commitment to you

As owners and operators of the electricity distribution network in South East Queensland, we are proud and passionate about our responsibilities of meeting customers' needs for a safe and reliable electricity supply.

To show our commitment we have developed the ENERGEX Customer Charter.

The Customer Charter explains what you can expect from us, your rights, and your role in assisting us to meet the service needs of South East Queenslanders.

ENERGEX is your electricity distributor

While retail competition allows consumers in South East Queensland to change their electricity retailer, ENERGEX remains responsible for the safe, reliable supply of electricity to more than 1.2 million homes and businesses.

The region includes Greater Brisbane, Sunshine Coast and Gold Coast. Our supply area runs from just north of Gympie, south to the NSW border and west to the foothills of the Great Dividing Range.

Our services include the planning, construction, operation and maintenance of the powerlines and cables needed to bring electricity to your home or business.

Download our Customer Charter

You can download the full version of the ENERGEX Customer Charter or its summarised version:  


Full version (PDF 774.7 kb)

Alternatively, if you would like a copy posted to you, simply call our Contact Centre on 13 12 53. Note there is a small charge for additional copies provided within a 12-month period.

We welcome your feedback about our Customer Charter as it assists us to continually improve our service to you.

Please use the Customer Enquiry and Feedback Form to provide your feedback.

Please note: the ENERGEX Customer Charter is for information purposes only, and is not a contract. Your electricity retailer may also provide you with their customer charter.

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Copyright 2012 ENERGEX. All rights reserved.