Dial before you dig
Dial Before You Dig (DBYD) is a national referral service providing information on underground asset locations.
The service is designed to protect Australia's vast pipe and cable networks from damage and disruption caused by excavation or construction.
DBYD requests are submitted before construction begins by building contractors, home owners, designers, landscapers, councils, developers, excavators, trades people and farmers.
Once a request is submitted, a response from the asset owners can be expected within two business days.
To determine the location of underground services before you begin any excavation, call Dial Before You Dig on 1100 between 8am and 5pm weekdays or submit your request online at www.1100.com.au.
Energex specific enquiries can be directed to the Energex DBYD team by calling (07) 3664 5400 between 7am and 4pm weekdays. Please have your DBYD sequence number to aid your enquiry.
It is important to know your obligations to protecting Australia's underground networks, as damages to Energex cables and equipment can be dangerous and repairs can be costly.
The following good practice guidelines should be complied with when undertaking any form of excavation:
- All constructors have a duty of care to avoid underground networks when digging or excavating underground.
- Network information should be sought well in advance to any excavation or construction activities.
- Plan validity dates do expire (Energex plans are valid for 30 days) and you must submit a new Dial Before You Dig enquiry to update your plans.
- Always perform an on site inspection for the presence of underground networks or contact Energex directly.
- Constructors must dig by hand when excavating or working close to underground networks.
- If you damage Energex underground networks you must advise Energex immediately.
The Dial Before You Dig service is also designed to protect Australia's excavators.
Obtaining accurate information about your work site will minimise the risk of injury, personal liability and even death.
For more information on how to stay safe around electricity, you can download our Community Safety Plan or consult our Health and Safety Policy.
More information
- Look up and live - working near powerlines (major construction) (PDF 150.5 kb)
- Look up and live - working near powerlines (Tradesperson) (PDF 124.7 kb)
- Dial before you dig - working near power cables (PDF 201.5 kb)
- Working near Energex assets on construction sites (PDF 154.3 kb)
- A guide to working near the Energex network (PDF 0 bytes)
Contact us
Phone:
13 12 53
Disclaimer
This is not an exhaustive list of all safety matters that need to be considered. Whilst care is taken in the preparation of this material, Energex does not guarantee, to the extend permitted by law, the accuracy and completeness of information.
To the extend permitted by law, Energex will not be responsible for any loss, damage or costs incurred as a result of any errors omissions or misrepresentations in relation to the material in this document or for any possible actions ensuing from information contained above.
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