Service line safety
What is a service line?
A service line is the overhead line that connects buildings to the overhead electricity network in your street to supply you with electricity.
Routine service line inspection program
We undertake inspections and replacements to service lines as part of our comprehensive maintenance program for South East Queensland’s electricity network.
The program involves inspecting the service line between the customer’s premise and the pole. If the lines or associated equipment need replacing, households or businesses may have short power interruptions while the work is safely undertaken.
Defects in some service lines
Our recent inspections have identified that the black insulation covering some overhead service lines has deteriorated earlier than normal, with the potential of exposing live electricity conductors.
The defective insulation covering does not present any out-of-the ordinary risks. Simply stay away from overhead powerlines at all times – regardless of whether they are defective or not – and you will be safe.
There is no increased risk of fires, power interruptions or shocks inside your premise.
Normal overhead service wire.
This is an example of the effects of deteriorated insulation – never attempt to inspect service lines yourself. Our crews will inspect and replace wires if necessary.
What you can do
- Stay away from overhead powerlines and always look up and live when working or playing under a service line.
- Never inspect overhead service lines yourself.
- If you’re a handyman, tradie or working around our network (including home service lines) for any reason, always exercise extreme caution, stay well clear and always remember to Look Up and Live.
What we’re doing
- Your safety is our first priority so we’re prioritising our service line inspection and replacement program.
- Our crews are inspecting service lines and replacing them where necessary.
- Queensland’s Electrical Safety Office has been advised.
- Advising relevant trade organisations whose members work near service lines such as electricians, painters, roofers and builders.
- Advertising our enhanced inspection and replacement program to the community.
You can also read our media release for further information.
Contact us on 13 12 53 for more information or to report a defective service wire.
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