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At Energex we understand some of our customers have special health requirements, including reliance on mains powered life support equipment.
The Energex prioritycare Program has been established to provide customers who rely on life support equipment with details on how to prepare a plan of action in case of a power supply interruption. Life support customers are also supplied with a dedicated telephone number, to ensure minimum delays when contacting us to enquire about power supply interruptions.
If you or a member of your household relies on life support equipment, please follow this process:
Your retailer keeps us informed of any changes to your circumstances. It is important that you contact them for:
To register as a customer relying on a life support system, please call your electricity retailer. Refer to your electricity account for their contact details.
Alternatively you may download a Medical Practitioner Notification of Life Support Equipment Requirements form for your doctor to complete and return to Energex.
For further information regarding the Energex prioritycare Program for life support customers, please call our Contact Centre on 13 12 53.
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