National Energy Customer Framework (NECF)

NECF is the National Energy Customer Framework; a set of national laws, rules and regulations governing the sale and supply of energy which came into effect federally in 2011, with progressive implementation by some distributors.

The Queensland Government required Energex to be NECF-compliant by 1 July 2015.

NECF at Energex

Effective 1 July 2015, Energex must comply with the National Energy Customer Framework. This means a number of changes that our customers and electrical partners (such as electricians) will need to be aware of.

  • Life Support – Customers can now register with Energex, or with their Retailer.
  • Connections – Before Energex can start work and prior to the electronic work request (EWR), a customer connection agreement will be required. The technical information required will mean that most customers will not be able to complete the agreement without the assistance of their electrician. Connection agreements will be processed through the Energex Electrical Partners Portal (or the Customer Portal).
  • Planned Interruptions – We will provide customers with four (4) business days notice for any planned interruption (instead of two (2) business days notice).

Engaging with our stakeholders

Energex works with approximately 5000 electrical partners (such as electricians) across South East Queensland. To support our electrical partners through these changes we have held a number of information sessions and workshops.

More about NECF

The NECF is a national customer protection framework for the retail sale of electricity and gas to residential and small business energy customers.  Its implementation involves the transfer of current state and territory (except Western Australia and the Northern Territory) legislation to a single set of national Laws, Regulations and Rules.

The NECF therefore brings the whole energy supply chain – wholesale markets, transmission networks, distribution networks and retail markets – under national regulation with the Australian Energy Regulator (AER) overseeing a robust compliance and enforcement regime across all participating state and territories and the Australian Energy Market Commission (AEMC) overseeing the rules.

For more information you can visit the Department of Energy and Water Supply or the Australian Energy Regulator (AER).