National Energy Customer Framework (NECF)

NECF is the National Energy Customer Framework; a set of national laws, rules and regulations governing the sale and supply of energy which came into effect federally in 2011, with progressive implementation by some distributors.

The Queensland Government required us to be NECF-compliant by 1 July 2015.

NECF at Energex

To be NECF-compliant means a number of changes that you and our electrical partners (such as electricians) should be aware of:

  • Life Support – those on life support can now register this with us, or with their electricity retailer.
  • Connections – before we can start work and prior to an electronic work request (EWR), a customer connection agreement is required. The technical information needed means that most of you will not be able to complete the agreement without the assistance of your electrician. Connection agreements will be processed through our Electrical Partners Portal (or the Customer Portal).
  • Planned Interruptions – We'll provide you with four (4) business days notice for any planned interruption (instead of two (2) business days notice).

Engaging with our stakeholders

We work with approximately 5000 electrical partners (such as electricians) across South East Queensland. To support our electrical partners through these changes we held a number of information sessions and workshops.

More about NECF

The NECF is a national customer protection framework for the retail sale of electricity and gas to residential and small business energy customers. Its implementation involved the transfer of current state and territory (except Western Australia and the Northern Territory) legislation to a single set of national Laws, Regulations and Rules.

The NECF therefore brings the whole energy supply chain – wholesale markets, transmission networks, distribution networks and retail markets – under national regulation with the Australian Energy Regulator (AER) overseeing a robust compliance and enforcement regime across all participating state and territories and the Australian Energy Market Commission (AEMC) overseeing the rules.

For more information you can visit: