The Australian Energy Regulator (AER) Ring-fencing Guideline seeks to ensure a level playing field in new and existing markets to promote competition in the supply of electricity services.

The Guideline came into effect on 1 January 2018 and we're committed to comply as required.

Compliance strategy

We're continuing to assess the impact of the Guideline on our services and have submitted our compliance strategy to the AER.

Document name Published
Ring-fencing Compliance Strategy 828.8 KB 24 Aug 2017

Waiver application

We're aiming to minimise our costs in complying with the Guideline so are seeking a number of waivers where it's not cost-effective and where no harm to competition occurs.

Document name Published
Ring-fencing Waiver Applications 598.8 KB 24 Aug 2017


The Guideline requires the production and publication of a number of registers, namely an office and staff sharing register, an information sharing register and a waiver register.

Document name Published
Ring Fencing Information Sharing Register 266.7 KB 25 May 2022
Ring Fencing Office Sharing Register 145.6 KB 13 Apr 2022
Ring Fencing Staff Sharing Register 187.6 KB 14 Apr 2022
Ring Fencing Waiver Register 136.8 KB 14 Jun 2022

Sharing of Information Protocol

Under the Guideline we're required to publish an Information Register that outlines the entities that request 'confidential information' and the type of information sought. Our Information Sharing Protocol and Application Form (PDF 1.2 mb) details how we propose to meet our information sharing obligations and how you can request confidential information.

The completed application form can be emailed to InformationSharing@energyq.com.au