We strive to be open and accountable, while protecting the confidentiality of commercially sensitive information.

We have adopted the Queensland Government's 'Right to Information' approach for providing the community with greater access to information.

Search for information first

Before applying for information, please check to see if the information is already available on our website:

• FAQs 
• Document library
• Forms
• Popular brochures
• Publication Scheme
• Meter data request form
• Safety advice form
• Solar Bonus Scheme Tariff Change form (PDF 759.9 kb)
• Network outage information request form

If you wish to make a general information enquiry, please complete our online enquiry form.

If you're unable to find what you're looking for on our website, please contact us and ask to speak to the RTI Officer so we can let you know of the most efficient way to access the information.

Make an application

If the information cannot be accessed through existing channels, you can make a Right to Information or Information Privacy application by downloading the Right to Information and Information Privacy Access Application (PDF). Then submit your completed application via our online enquiry form or post it to us at:

Fees and charges

If the information you request is not related to your personal information, fees and charges apply. There is an initial application fee for all Right to Information applications. This fee cannot be waived. We'll contact you for payment.