We strive to be open and accountable, while protecting the confidentiality of commercially sensitive information.

We have adopted the Queensland Government's 'Right to Information' approach for providing the community with greater access to information.

Search for information first

Before applying for information, please check to see if the information is available through our Energy Queensland Publication Scheme or elsewhere on our website:

• About us
• Documents for contractors and service providers
• FAQs
• General forms
• Guidelines and manuals
• Loss or damage claims
• Media releases
• Meters
• Safety advice

For other general information, please contact us.

If you cannot find the information you are looking for, please contact us and ask to speak to the RTI Officer so that we can let you know if you can access it without making an RTI application.

Make an application

If the information cannot be accessed through existing channels, you can complete a Right to Information and Information Privacy Access Application (PDF) and submit your application via our online enquiry form or post it to us at:

Fees and charges

If the information you request is not related to your personal information, fees and charges apply. We'll contact you for payment.