Compensation claim form

Power outages due to storm events and other natural disasters are not claimable from us and are also excluded from our Guaranteed Service Levels.

If you hold a current household insurance policy, your insurer may consider your claim for damages. Please enquire directly with them for further information.

Submissions will be considered by us and a response will be given to each respondent on the issues raised.

If the item is damaged beyond economical repair, the claim will be settled by:

  • Replacement with a current market equivalent item
  • Reimbursement for its depreciated value dependent on the age of the item.

Please Note: Fields marked with * must be completed.

Please enter the approximate time and date of the incident:
Time of the incident:
Date of incident:
Please enter the postal address if different to the address where the incident occurred:

Please describe the reason for your insurance claim in more detail:

Enter the details of item(s) or property being claimed. If more fields are required, please send a separate email to

Item 1
Item 2
Item 3
Item 4
Item 5
Item 6
Item 7
If yes, please scan and email to or fax to (07) 3025 8301. If yes, please scan and email to or fax to (07) 3025 8301.

The completion of this form does not constitute an admission of liability on the part of Energex.

Regarding your privacy

We will use this information to process our claim. If you do not provide us with (and allow us to use) the personal information we have requested we may not be able to process your claim. We may disclose your personal information to third parties including our contractors such as our professional advisers. For more information see our Privacy Statement or contact us on 13 12 53.