Hot water rewards FAQs
Claim $200 and save on your hot water costs by connecting your hot water system to an economy tariff as part of our Positive Payback Program.
What is the Positive Payback hot water rewards offer?
Claim $200 cashback and save on your hot water costs by connecting your hot water system to an economy tariff.
You can claim $200 when you either:
- change your hot water system from Tariff 11 to Super Economy Tariff 31 or Economy Tariff 33 or
- connect a new hot water system in a new property to Super Economy Tariff 31 or Economy Tariff 33.
The offer is not available for tariff changes between Tariff 31 and 33.
For more information visit our Positive Payback program page.
How will I receive my reward?
Your reward will be deposited into your nominated bank account via Electronic Funds Transfer (EFT) within 6 weeks of a successful application.
How does the program help address peak electricity demand?
Hot water usage is a key contributor to peak demand. Excessive demand on the electricity network affects efficiency and costs. By switching to an off-peak tariff, you'll be saving money as well as helping us to deliver a stable network to the wider community.
How long will the offer be available?
At present, there is no end date for the offer, but this may be announced at a later date.
Why are you rewarding customers for making this change?
Hot water systems are one of the most energy hungry appliances in a home and are a key contributor to peak demand. Excessive demand on the electricity network affects efficiency and costs. Having appliances like your hot water system permanently connected to economy (off peak) tariffs is a simple and cost effective way to reduce peak demand.
Learn more about peak demand.
When the use of these appliances is moved outside of peak times, it reduces pressure on the electricity network, without making any difference to your household comfort levels. By taking up the hot water rewards offer and connecting your hot water system to an economy tariff you'll be helping to reduce peak demand.
What are economy (off peak) tariffs?
Economy (off peak) tariffs provide electricity for up to 18 hours per day at a discounted rate. There are two economy tariffs available:
- Super Economy Tariff 31 - Up to 44% saving - electricity supply is made available a minimum of 8 hours per day.
- Economy Tariff 33 - Up to 15% saving - electricity supply is made available a minimum of 18 hours per day.
You'll continue to pay the standard daily fixed rate for electricity at other times of the day, or for appliances that are not connected to these tariffs. Contact your electricity retailer for the latest information on tariff rates and supply charges.
Learn more about economy tariffs.
How much will I save by switching to an economy tariff?
Connecting your hot water system to an economy tariff may save you up to 44% on your hot water costs. Contact your electricity retailer for the latest information on their tariff rates and supply charges.
In addition to the year on year savings, we'll give you a reward of up to $200 for making the connection and helping reduce peak demand. Conditions apply.
Can we recommend you an electrician?
No. You'll need to select your own electrician. When you contact an electrician, make sure they're experienced and qualified to do the relevant work to connect you to an economy tariff.
How do I know if my hot water system is eligible?
Solar hot water systems with an electric boost, heat pumps and electric storage hot water systems can all be connected to economy tariffs. You just need to make sure your hot water system is suitably sized for an economy tariff.
The tables below can help you determine the minimum tank size required for connecting your hot water system to Economy Tariff 33 or Super Economy Tariff 31.
Economy tariff 33
|Electric storage system||Heat pump system||Solar system|
|Number of people||Minimum size||Minimum size||Minimum size|
|1 to 3||125L||270L||160L|
|3 to 5||160L||270L||300L|
|4 to 6||250L||270L||440L|
|6 to 8||315L||340L||440L|
Super economy tariff 31
|Number of people||Minimum size of electric storage system|
|1 to 3||250L|
|3 to 5||315L|
|4 to 6||400L|
|6 to 8||400L|
Is the cost of connecting my hot water system to an economy tariff included as part of the offer?
No, you'll need to arrange and cover the cost for a qualified electrician to connect your hot water system to an economy tariff. There'll be an upfront meter installation charge applicable, in addition to your electrician's call out fee.
You'll be eligible for a reward up to $200 to help cover the connection cost. You'll also benefit from the ongoing savings of connecting to an economy tariff.
How much does it cost to connect my hot water system to an economy tariff?
You'll need to speak to your electrician to discuss the charges involved for connecting your hot water system to an economy tariff.