Metering and connection charges FAQs
To align with new National Electricity Rules set by the Australian Energy Regulator, you're now required to pay for individual metering connections and personalised metering enhancements or alterations. Basically, where all tariff/metering and connection costs were previously shared by all South East Queenslander's, tariff/metering costs will now be paid by individuals.
What is a Metering Service Charge?
Metering Service Charges (MSC) are charges to you for the provision of metering services by us.
The MSC's are not new charges and were previously included in the Supply Charges shown on a your electricity bill.
Why am I now being charged for my Tariff 11/Controlled load/Solar PV meters?
These are Metering Service Charges and they are not new. Previously they were bundled into the Supply Charge.
What am I paying for through the daily Supply Charge that is listed on my bill?
The Supply Charge covers the cost of providing and maintaining the physical connection to your premise (poles & wires).
What is the difference between the Supply Charge and the Metering Service Charge?
The Supply Charge is associated with the cost to provide and maintain a physical connection to your premise (poles & wires), whereas the Metering Service Charge is associated with the cost to provide and maintain the metering at your premises.
Why is the Supply Charge a fixed fee?
The Supply Charge is a fixed fee which recovers the cost of providing and maintaining the physical connection to your premise, (poles & wires), not the energy that you consume.
How can I dispute or discuss these charges?
If you wish to discuss or dispute your electricity charges your first point of call is your retailer. If required your retailer will then discuss the issue with us.
If my meters are not provided by you will I have to pay the Meter Services Charge?
If you purchased your meters from an alternative Metering Provider you won't pay a Metering Services Charge to us.
Why isn’t there a Metering Service Charge for my Tariff 11 meter?
Previously the Supply Charge included the Metering Service Charges related to the premise. Some Retailers have left the Tariff 11 Metering Service Charge in the Supply Charge.
Will all of my charges go via my Retailer?
Most services will be billed to the electricity account holder via their retail bill. However price on application (POA/quoted) services and services not raised via the retailer will be billed directly to the customer from us and won't appear on the retail bill.
Is a new connection free? What will we pay after 01/07?
You won't pay upfront for the service connection, but you'll need to pay upfront for the meter installation. This charge will be via your retailer and any other planning and augmentation required to allow connection directly by us where applicable.
Is there a charge for a change of tariff and will this show up on my bill?
Yes. The charge for the tariff change will show up as a specific line item on your next retail bill. The charge will either be for a meter reconfiguration or a new meter install depending on existing metering configuration.
Will I only find out about this fee once I get my bill?
Your retailer can supply you with the specific fee or a fee range (where the request could result in differing services) on receipt of a Service Order Request from us.
Bills get charged to the tenant through their electricity bill, how can the owner get a bill if the work was for them?
All metering services will be charged to the account holder through the retailer. Some connection services may be charged directly to a customer and this may be the owner. In the situation where a service is required by the owner but appears on the customers bill there'll have to be a separate agreement between the owner and the account holder in relation to reimbursement.
Are you still going to have rebates on controlled tariffs?
Yes we are at this stage. There'll be further communication if this is going to change.
What is the fee for the installation of a meter?
The fees and charges for the installation of new or additional meters can be found on our Pricing page.
Will the retailer discuss your charges with me?
We're informing all retailers of the new charges to be applied from 1 July 2015. We can't compel a retailer to discuss our charges with their customers. However, it's expected that the retailer will be able to advise you of a range in which the cost of a service will fall.
Can I supply my own meter/s?
Prior to the introduction of Power of Choice you're not able to supply your own primary revenue metering unless you wish to convert to contestable type 1-4 metering. However you can supply your own sub-metering meters as is currently allowable.
Will there now be a charge for hanging a service?
No. There is no upfront charge for hanging a new service (i.e. new connection) but there'll be an upfront charge for the installation of the meter.
However, where you have asked for a change to an existing service (i.e. change POA, upgrade to 3 phase) a charge will be applied.