Power outages FAQs

Power outages can happen for a number of reasons such as storms, lightning, car accidents, trees or branches falling onto powerlines or maintenance or upgrade works on the electricity network.

For more information visit our webpage

Common questions

I have a water pump. Will my water and toilet facilities still work?

Your water and toilet facilities will continue to work if you do not use an electric water pump.If electricity is required to have your water running or to refill your toilet for flushing, we suggest filling your bath tub with a reserve of water prior to the planned power outage for use during it.

Will the food in my refrigerator last?

If the doors remain closed, refrigerated food can stay cool for several hours depending on:

  • Age and size of the refrigerator
  • Time elapsed since you last opened the fridge door
  • Amount of food in the fridge and the room temperature

If your fridge has been off for more than four hours, you should assume it is about five degrees. Your perishable foods may become contaminated if they have been stored above five degrees for more than two hours. Frozen food can remain safe for up to 24 hours.

To aid the running of the fridge, you can freeze plastic bottles of liquid or keep containers of ice for emergency usage.

Purchasing blocks of ice is also recommended.

Bulk frozen food will keep cold longer than an empty freezer if you don't open the door.

For more information on food safety, visit Food Standards Australia.

Will my cordless phone still work?

A cordless phone will not work during the outage. We recommend ensuring your mobile is fully charged.

The power is out and my mobile phone battery is running low. What should I do?

Use your mobile phone sparingly and turn it off between use. Try a car charger or make sure you're prepared for storm season by including a battery-operated mobile phone charger in your storm kit.

Will the power outage affect my appliances?

We recommend turning off and unplugging all appliances with sensitive electrical components, such as computers, televisions, DVD players, microwaves, etc.Leave a light on so you can see when the power comes back on.

I have an aquarium. How will I keep the water oxygenated?

If you have a fish tank, you can use a plastic container to scoop out some water and slowly pour it back into the tank which effectively oxygenates the water.Speak to your local pet shop during extended power interruptions or if you have any further queries about oxygenating your fish tank.

If the power is off will my hard-wired fire alarm still work?

To avoid problems, ensure your back up battery is fully charged.Replace the battery if necessary.

Will my security alarm still work if the power is off?

This depends on the type of security system installed at your property.

Some alarms will have a backup battery which allows the system to continue working.

Please check the battery is fully charged.

If you are unsure how your security system works please check the manual or contact the manufacturer.

I have a remote control garage or electric gate. Will I be able to get out of my property?

All electric garage doors must come with manual release (normally a pull cord) and electric gates come with a manual release key.This will allow you to open the door to remove your vehicle.If you are unable to locate this, please check the manual or contact the manufacturer.

I have a life support person in the house. What do I do?

If you or someone in your home relies on a life support system, such as a kidney dialysis machine or oxygen concentrator, please contact either Energex or your electricity retailer to register for Life Support, so we can ensure you are notified of power outages in the future.

How do I heat my baby's bottle during the power outage?

If you do not have power, you can use hot water boiled on your barbecue to heat your child's bottle.Otherwise, your local fast food outlet or convenience store may assist in filling your bottle with hot water.


This is not an exhaustive list of all safety matters that need to be considered. Whilst care is taken in the preparation of this material, Energex does not guarantee the accuracy and completeness of information.

Energex will not be responsible for any loss, damage or costs incurred as a result of any errors omissions or misrepresentations in relation to the material in this document or for any possible actions ensuing from the information contained above.