Reimbursement and compensation FAQs

We understand the inconvenience that power outages and other power-related events can cause. We're also aware that our activities can occasionally have some impact on your property. If you've experienced damage that you suspect was the result of an adverse event on the electricity network or the actions of Energex, you may be eligible for compensation.

For more information visit our webpage

Common questions

Electrical contractor reimbursements

In some circumstances you may engage the services of an electrical contractor or tradesperson to rectify a supply fault within your home.If this fault is due to Energex equipment failure, we have a reimbursement process to supplement the cost of the electrical contractor up to a maximum amount of $200 for any one claim.

How do I apply for a reimbursement?

To apply for an electrical contractor reimbursement, you'll need to mail or email the original paid invoice with your contact details and postal address to:

Attention: Reimbursements
GPO Box 1461
Brisbane QLD 4001


What information should I include?

All claims should include a letter detailing the claim. The claim will be paid to the invoiced customer.  Please note that we don't pay the electrical contractor or tradesperson directly.  If the cheque is to be made payable to another party, please include details in your letter outlining the reasons for this.

When will I receive a response?

Requests for reimbursement are generally completed within one month.

How will Energex respond?

We may contact you by telephone before processing your claim if further information is required.  After investigating your claim, we'll either accept the claim and issue an acceptance letter and cheque, or issue a rejection letter.  Please note that we're unable to credit a reimbursement to an electricity account.