Connecting with you

We provide a safe and reliable electricity supply to 1.4 million residential, commercial and industrial customers across a population base of 3.2 million people in South East Queensland. 

As an organisation we are focused on delivering balanced business outcomes to achieve a sustainable future for the energy services we offer you. We are committed to meeting your evolving energy needs by offering choice and affordability. 

We recognise that the electricity supply and services we offer need to be relevant to your expectations and lifestyle choices. Therefore, having a clear understanding of what your preferences and expectations are and how you use our network will enable us to: 

  • continue to provide you with a reliable electricity supply 
  • offer the right level of services; and 
  • ensure our network investment meets your needs.

Customers attending an Energex workshopInfluencing future network tariffs  

We are working with customers to improve the way we charge for using the network. This is your opportunity to influence proposed changes to future network tariffs. 

> Find out now


Customers talking about research results at their homeOur research

We undertake several research programs to ensure our services are relevant to your expectations and lifestyle choices. Your valuable insight into these topics helps us to understand how we can improve our electricity supply. 

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Family watching TV in the lounge roomOur customer engagement strategy

It is incredibly important to us that we understand what your expectations are in relation to your electricity supply. We use our customer engagement strategy to ensure your feedback guides the changes we make. 

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Five year future plan workshopOur future plans 

Your input and opinions have helped to guide the development of our five year future plan. This plan determines how much money we can spend providing electricity services to you and operating our business. 

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Customers talking to Energex workersOur updates

Here you can view our "Connecting with You" email updates, which are based on our upcoming customer engagement initiatives and any important changes that may affect you. 

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Customers talking to an Energex representativeData for you

We provide our customers access to Energex data to help educate, inform and support. This data relates to household electricity consumption, customer connections, connection types and solar PV installations that is specific to our distribution network area. 

> Find out now


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