To our customers

Our main role is to provide a safe, reliable and affordable electricity supply to the 3.4 million people who live and work in South East Queensland, as well as support the millions of people who visit the region every year.

A key aim is to understand customers’ needs and expectations and deliver services which match those in a changing energy market.

Connecting with you

Find out how we work with customers to have a clearer understanding of your preferences, expectations and your use of the electricity network.

Customer charter

We are proud and passionate about our responsibilities of meeting customers' needs for a safe and reliable electricity supply. Read our Customer Charter.

Customers on life support

If you have special health requirements that rely on a power supply, find out how we can look after you.

Customer promise

We work to put you, our customer, at the centre of what we do and we want to meet your needs and expectations. Read more about our plan to build long-term relationships with you in our Customer Strategy.

Energex service agreements

Our service agreements ensure that you receive the level of service you expect. They also clarify the roles between all parties and determine the performance standards. Find out more.

Protecting your privacy

See how we are committed to protecting your privacy.

Service guarantee

We are committed to making sure the safe and efficient delivery of electricity to your home or business meets an agreed set of industry standards. Read more on the service guarantees we are committed to meet.