Talking Energy

We recognise that the electricity supply and services we offer need to be relevant to your expectations and lifestyle choices.

Having a clear understanding of what your preferences and expectations are and how you use our network will enable us to continue to provide you with a reliable electricity supply, offer the right level of services and ensure our network investment meets your needs.

To better understand your views and how you use our electricity network, we've launched our customer engagement website Talking Energy.

You can read more about our plans to build long-term productive relationships with you in our 2015-20 Customer Strategy (PDF 1.8 mb) and our 2015-20 Customer Engagement Strategy (PDF 5.3 mb).

Data to share

We provide our data for our customers to use. This data is about household electricity consumption, customer connections, connection types and solar PV installations within South East Queensland.

Influencing future network tariffs

We continue to work towards improving the way we charge for using our network through engagement activities and consultation on proposed changes. Check out our future network tariffs page on our Talking Energy site for more information. You can also take a look at our pricing publications for further details on tariff reform.

Our research programs

We undertake research to ensure our services are relevant to your expectations and lifestyle choices. Your valuable insight into these topics helps us to understand how we can improve our electricity supply.

Over 4500 Queenslanders recently took part in the Queensland Household Energy Survey; take a look at what they said in the Survey Insights Report (PDF 1.7 mb).

Register with us for updates

If you’d like to receive further information you can register with us on our Talking Energy website for updates on tariff reform, energy surveys and more.