Large customer tariff reform

During 2015 we sought feedback on changes to the way way our Individually Connected Customers (ICC) and Connection Asset Customers (CAC) are charged to bring about greater stability in the bills you pay and to align specific tariffs with recent rule changes.

The outcomes of our customer and stakeholder feedback were used in the development of our 2017-20 Tariff Structure Statement (TSS), which was submitted to the Australian Energy Regulator (AER) on 27 November 2015 for assessment.

The AER released a draft decision to approve the TSS in August 2016 and we submitted our revised TSS to the AER on 4 October 2016.

Our submissions

More information and a link to our submissions can be found on our Pricing publications webpage.

Over the next few years we will continue to work with our customers and stakeholders on implementing these changes and developing our Tariff Structure Statement for beyond 2020.

Join the conversation on our 2020-25 reforms on our Talking Energy website.

Need more information?

If you would like further information about the 2015-20 changes contact the Major Customer Relationship Manager at

To receive further information on our 2020-25 plans, you can register with us on our Talking Energy website for updates on tariff reform, energy surveys and more.