FAQ Results

No, subject to Electrical Safety Office (or Workplace Health and Safety) directives. You must submit an online Safety Advice Request Form to us to obtain Safety Advice.

Yes. The Responsible Person at site must advise all workers of the electrical hazards and required control measures applicable to the Safety Advice.

No. Low voltage service lines are only to be worked on by our employees or approved contractors.

No. We won't erect or replace an overhead service line over a swimming pool, spa or hazardous area.

Excavating, filling and altering of land may be acceptable (e.g. building a dam or earthworks) but full details need to be provided to us for assessment prior to starting work on the dam. Refer to the Electrical Safety Code of Practice 2010 - Working Near Overhead and Underground Electric Lines.

No. Low voltage service lines are only to be worked on by our employees or approved contractors. This also includes installation and removal of visual devices.

No, regardless of how the enquiry is made (phone, email, etc), a completed Safety Advice Request Form must be submitted to us.

Yes. Equipment may be stored underneath the powerlines as long as exclusion zones are maintained and the requirements of the Electrical Safety Code of Practice 2010 - Working near Overhead and Underground Electric Lines and Electricity Entity Requirements - Working Around Overhead and Underground Electric Lines are complied with.

No, there is no need to call us. Just submit our online Safety Advice Request Form.

No. The customer is responsible for the private line and should seek advice from their own electrical contractor and comply with the requirements of Electrical Safety Code of Practice 2020 - Working near overhead and underground electric lines.