Electrical contractor updates

Keep informed about what's happening in the industry and any changes to compliance, rulings and legislation. Subscribe to receive our Electrical Contractor Update newsletter!

Contact us

Electrical Contractor Line: 1300 762 397

Email: custserve@energex.com.au

Updates - 2022

UpdateTitleDate of Issue
Issue 14'Australia A' region settings, Service fuse function, Connect application help and  AS/NZS 477.2.2020 requirements26 May
Issue 13Energy Academy Update24 May
Issue 12Your Invitation to our Upcoming Energy Academy11 May
Issue 11A New Look Queensland Electricity Connection Manual (QECM)29 April
Issue 10Solar Soak Factsheet, EWR Service Selections for 3 Phase28 April
Issue 09Update to Connect Application (CX) Requirements23 March
Issue 08South East Queensland Flood Event Update - Flood Repairs and Restorations for High Rises18 March
Issue 07South East Queensland Flood Event Update - Reconnecting a customer premise after flood repair09 March
Issue 06South East Queensland Flood Event Update - De-energise Flood Impacted Premises05 March
Issue 05South East Queensland Flood Event Update - Attending a Flood Impacted Premises04 March
Issue 04South East Queensland Flood Event Update - Important Safety Information 02 March
Issue  03South East Queensland Flood Event Update - Process  for flood impacted premises01 March
Issue 02South East Queensland Flood Event Update27 February
Issue 01Is your work site safe and ready?, Do you have feedback about the QECM? and  Electric Vehicles in Queensland31 January

Updates - 2021

UpdateTitleDate of Issue
Issue 20Update on Compliance Requirements for Switchboards6 December
Issue 19AS/NZS 61439 Series Reminder, Single Point of Supply and Metering Location, New Pillar Warning Poles and more1 December
Issue 18AS/NZS 61439 Reminder, Point of Attachment Works28 October
Issue 17Access for Initial Connections, Have you submitted a Supply Availability, Platforms for Switchboard Access1 October
Issue 16Reminder: Polarity and Re-energisation Obligations,  Earthing of Clipsal Switchboards,  Asbestos Containing Material Reminder,  Identification of the Service Neutral Conductor for an ABC Type Cable,  Portal How-To Video, Operational Update: Padmount Transformer Clearance Zone, The Next Thing You Touch Safety Campaign,  Electrical Safety Week Webinar24 August
Issue 15The Full Introduction of AS/NZS 4777.2.2020 is Fast Approaching!3 August
Issue 14Our Response: COVID-19: Lockdown  Extension for South East Queensland2 August
Issue 13Our Response: COVID-19: Lockdown for South East Queensland1 August
Issue 1244c Eligibility,  Unmetered Supply Update, Customer details for  Under 30kVA Negotiated Solar Applications, Helping Us Plan for the Future, Portal Tips and Tricks29 July
Issue 112021/22 Connection Application Fees, Network Tariff Changes, Embedded Generation Sharing, Look Up and Live30 June
Issue 10Our Response: COVID19 - Lockdown For Multiple Queensland Locations29 June
Issue 9<30kVA Low Voltage Negotiated Solar Application Fee14 June
Issue 85 Minute Global Settlement, <30kVA LV Negotiated Solar Application Fee Implementation, Maintaining Customer's 44c Solar Bonus Scheme, Portal Tips and Tricks31 May
Issue 7Raiser Brackets, EWR submissions, Hager Meter Isolation Links, LV Negotiated Solar Application proposed fee, Switchboard requirements29 April
Issue 6Keeping you in the loop28 April
Issue 5 (PDF 497.2 kb)Our Response: COVID-19 - Lockdown Greater Brisbane Area29 March
Issue 4 (PDF 561.3 kb)Look Up and Live, Fusing Meter Isolation Links, Linking EWRs Correctly, Looping of Metering Isolation Links, Rectify Form 3 Portal Issue26 March
Issue 3 (PDF 585.8 kb)Portal optimisation, Additional information for new connections, Interfering with Energex assets, Unmetered supply reminder, Relocation of a primary fuse26 February
Issue 2 (PDF 588.4 kb)Changes to operating hours, New network load control tariffs, Labelling of meter neutral links, Meter board requirements for IES connections, Meter boards in driveways, audio frequency load control29 January 
Issue 1 (PDF 525.8 kb)Our Response: COVID 19 - 3 Day Lockdown Greater Brisbane Area8 January

To access archived industry alerts, please email us at customeradvocacy@energyq.com.au.

Previously updated information for EWRs

Temporary to permanent connection process

Energex has been working with electricity retailers to simplify the temporary to permanent connection process.

When we receive a request for a new connection, and a temporary connection exists on site, the temporary service will be swung to the permanent position.

This service transfer will occur on the same NMI (i.e., account or premises) and no supply abolishment request will be required for removal of the temporary builder's pole.

A supply abolishment is only required when the temporary and permanent connections are required to run concurrently for a short period (i.e., two points of supply).

The supply abolishment request is required to initiate a separate visit from Energex to remove the temporary connection once it is no longer needed.

If the temporary and permanent connections need to exist concurrently, we will require this advice from the electrical contractor via the Electrical Work Request (Form 2) and/or from the retailer via their permanent connection request.

Without initial advice, the permanent connection request will be processed as a temporary to permanent connection (i.e., swing service).

Template for use by electrical contractors to record data required for EWR submission

In early December 2009, we successfully transferred just under 3,600 electrical contractors from the Online Form 2 submission facility, to the new Web Portal.

The Online Form 2 submission facility has now been removed from the Energex website, and electrical contractors wishing to submit their EWRs (Form 2) online, must now do so via the Web Portal.

An option to download a PDF version of the Electrical Work Request (Form 2) used to exist through the Online Form 2 submission facility; however, this option is not available on the EWR Web Portal.

For those electrical contractors wishing to utilise a paper form to fill out prior to submitting their EWR via the Web Portal, you may download and print the new Paper Document called Template for use by electrical contractors to record data required for EWR submission.

It is important to note that this is not an Electrical Work Request (Form 2) and as such, can not be submitted to Energex.

Release of the new Energex Electrical Work Request (Form 2) Web Portal

Energex has released its new Electrical Work Request (Form 2) Web Portal, replacing the former Online Form 2 submission facility, as part of our commitment to continually improve its processes.

The new Web Portal offers electrical contractors new functionality and benefits such as:

  • The provision of a unique reference number to the electrical contractor at the time of submission of the EWR (Form 2), which can be used to track the progress of the request.
  • The ability for the EWR Reference Number to be used by other authorised parties, such as electricity retailers, customers and builders to view the status only of the job, via the Energex Website. Whilst the status can be viewed, no customer or address details will be available.
  • Providing regular updates on the progress of requests.
  • The ability to establish an account without having to contact Energex to create it.
  • Allowing both multiple and suitably authorised users access to the one account, eliminating the old practice of one password for an entire company. This provides a more secure and efficient tool in tracking individual's jobs.
  • The ability to save an incomplete EWR which can then be completed at a later time or date without losing any data.
  • The ability to view the history of previously submitted EWRs.
  • Tools to assist in the submission of an EWR and the navigation of the Web Portal such as 'Help' and 'Mouse Over' text.

To assist in ensuring the timely scheduling of work, the Web Portal will automatically forward a copy of the electrical contractors EWR to the customers' nominated retailer, at the time of submission, and will include the EWR Reference Number.

This will allow the electricity retailer to include the EWR Reference Number when providing the Retailer Service Order (also known as a B2B) to Energex; assisting with the reduction of time required to match up customer and address details.

It is for this purpose that the customers' nominated retailer is one of the 'required' fields on both the paper-based EWR and the Web Portal.

It is important to note that the functions of the EWR Web Portal are only available to those electrical contractors who have established an account and submit their EWRs via the Web Portal.

If you wish to use the new Web Portal and gain the benefits it offers, please select the 'CREATE AN ELECTRICAL CONTRACTOR ACCOUNT' from the Web Portal homepage and supply your details to establish your own user account.

Completing 'required' fields on paper-based EWR (Form 2) submissions

As part of Energex's commitment to continually improve our processes, enhancements to the online submission facility for Electrical Work Requests (Form 2) have been underway and the new Electrical Work Request (Form 2) Web Portal is due for release in December 2009.

We recently mailed out a communication to all electrical contractors operating in the Energex distribution area outlining the coming changes and highlighting that all 'required' fields on the EWR (Form 2) submissions will need to be completed.

From 23 November 2009, we will only accept those paper-based submissions received with all the 'required' fields completed.

Any paper-based EWRs (Form 2) received after this date without all the 'required' fields completed will be rejected and returned to the electrical contractor via fax to re-submit with the necessary 'required' details completed.

EWR (Form 2) submissions received via the current Online Form 2 facility without all the 'required' fields completed will continue to be processed by Energex until all online users can be transferred over to the new EWR (Form 2) Web Portal by 22 December 2009.

Electrical Partners Portal advice

If you are a registered EP Portal user but aren't receiving updates, or if you wish for us to communicate on a specific process relating to the EP Portal, please contact us on:

Energex's Electrical Contractor Line:

1300 762 397

Email:

custserve@energex.com.au