Electrical contractor updates

Subscribe to our Electrical Contractor Update newsletter and keep informed about what's happening in the industry and any changes to compliance, rulings and legislation.

Contact us

Electrical Contractor Line: 1300 762 397

Email: custserve@energex.com.au

Updates - 2020

UpdateTitleDate of Issue
Issue 5
(PDF 561.8 kb)
Electrical Contractor Hotline, Metering Reminder, QECM Reminder: Main Neutral & MEN Connections, Compliance of Battery Systems, Grid Protection Relay compliance requirements extended, New Reactive Power Control Settings mandatory28 April
Issue 4
(PDF 535.5 kb)
COVID-19 Our response update15 April
Issue 3
(PDF 531.4 kb)
COVID-1930 March
Issue 2
(PDF 554.4 kb)
Customer Self Service Portal Enhancements, The Distributed Energy Resources Register, Electrical Partners Portal Improvements26 February
Issue 1
(PDF 635.1 kb)
Metering and Control Equipment Reminder, Non-Standard Connection Arrangements, New Embedded Generation Standards Go-Live, Interim Portal Arrangements for Inverter Energy Systems, Grid Protection Relay Certification Requirements7 February

Updates - 2019

UpdateTitleDate of issue
Issue 12Electrical Vehicle Supply Equipment, Authorised Person Improvements18 December 2019
Issue 10AC Isolator Policy Update, New Micro EG Standard and Phase Balance Protection Requirements15 November 2019
Issue 9ENA Guideline Alignment, Power Quality Response Mode Change, Grid Protection Relay Requirements Update15 October
Issue 8Safe Work Month, Meter Positioning, Electrical Contractor Hotline, Distributed Energy Resource Register, A message from the Electrical Safety Office18 September
Issue 7Changes to CT Metering Requirements4 September
Issue 6Steel property pole requirements, LV CT Update, Metering Neutral connection, Esitrain, Energy Academy15 July
Issue 5Energy Academy6 May
Issue 4Overhead work has recommenced, Duplex connections, IES labelling, Replacing asbestos, LV CT update, Energy Academy18 April
Issue 3Delays to overhead work,5 April
Issue 2EWR Information and Status Improvements, LV CT Update, Safe Entry Policy Reminder, Electrical Contractor Webinar28 February
Issue 1Safe Entry Policy10 January

Updates - 2018

UpdateTitleDate of Issue
Issue 8LV Currently Transformer Ordering (Amendment), Is a Pillar Upgrade Required?, It Just Won't Fit!, Merry Christmas13 December
Issue 7LV Current Transformer Ordering, Relay Installation Change, Combination Fuse Switch Safety Alert, Clarifying your Customer's Retailer, 230V Standard Reminder24 October
Issue 6Duplex Connections, Installing Builder's Temporary Supply Poles, Moving Metering Equipment, Unsecured Wiring is Unsafe!21 September
Issue 5New Connection & Metering Manuals, Metering Wiring Size, Remote Meter Positions, Asbestos Management, Metering Active & Neutral Link Mounting28 August
Issue 4Common Network Charges List Updated, Authorised Person Reminder10 July
Issue 3Upcoming QECMM Changes, Requesting a Builder's Temporary Supply or a Permanent Connection, Peak Smart Changes, Energy Academy Information Pack, Transition to 230V Standard2 July
Issue 2Energy Academy (Electrical Contractor Information Sessions), Providing Clearance to Power Lines, Battery Trial - Tips for Installers1 May
Issue 1$50 Cashback Now Available, Metering Neutral Links Rule Reminder, Commonwealth Games Impacts, Energy Academy27 March

Updates - 2017

UpdateTitleDate of Issue
Issue 14Queensland Electricity Connection & Metering Manual Updated, Electrical Partners Portal EWR Retailer Selection Reminder20 December
Issue 13Power of Choice Frequently Asked Questions, Electrical Partners Portal Outage Reminder, Power of Choice & Energy Academy Feedback Survey, Common Newtork Charges List Updated, Pillar Access Reminder28 November
Issue 12Preparing for Power of Choice17 November
Issue 11Energex Energy Academy Invitation31 October
Issue 10Power of Choice Information Pack 126 October
Issue 9Energex Energy Academy Invitation17 October
Issue 8Power of Choice Update, NMI Selection in the Energex Electrical Partners Portal, Delcared Non-Live Tasks, Fail Safe Interlocks & Preventing Paralleling of Transformers22 September
Issue 7Portal Update - Temporary Connections, Multi Unit Dwelling Connections, All Underground Connections, Permission to Work Near Overhead or Underground Electric Lines & Clipsal Meter Enclosure 27 April
Issue 6Energex Customer Service Work Crew Availability3 April
Issue 5Courtesy Update: Energex Emergency Response to ex-Tropical Cyclone Debbie30 March
Issue 4Courtesy Update: Energex Assisting Ergon Energy28 March
Issue 3Energex Energy Academy Invitation, New Low Voltage Service Pits Design10 March
Issue 2Energex Energy Academy Invitation17 February
Issue 1 Electrical Partners Portal Changes Taking Effect Sunday 22 January20 January

Updates - 2016

UpdateTitleDate of Issue
Issue 9Electrical Partners Portal Changes Postponed09 December
Issue 8Electrical Partners Portal Changes, Queensland Electricity Connection & Metering Manual Updated Version02 December
Issue 7Electrical Partners Portal Changes25 November
Issue 6Power of Choice Update, Positive Payback Incentives for Business, MyPower App11 November
Issue 5Common Customer Report (Fault 3) Faults, Common Network Charges, Energex Website, Meter Isolation Links, Upgrading Underground Supplies27 July
Issue 4Energex Energy Academy Invite09 June
Issue 3Off Peak / Load Control Tariff Changes Update22 April
Issue 2 (updated)Off Peak / Load Control Tariff Changes Update22 April
Issue 2Common Customer Report (Form 3) Faults, Common Network Charges, Off Peak Tariff Changes, Meter Isolation Links, Portal User Guides21 April
Issue 1Form 3 Changes, Solar PV Installations, Customer Installation Earthing, Pool & Hot Water Rewards Extended5 February

Updates - 2015

UpdateTitleDate of Issue
Issue 13QECMM Version 10 & NMI Creation Requests - Multi Tenancy and Units1 December
Issue 12Changes to Negotiated Connections, Unmetered Supply and PV, & Connect Requests12 November
Issue 11Electrical Contractor Phone Line - IVR Menu Changes6 October
Issue 10QECMM Version 10, NMI Creation Multi-Tenancy Dwellings & Technical Updates1 September
Issue 9Technical Update, NMI Creation Multi-Tenancy Dwellings & ACS Metering Charges29 July
Issue 8Energex Tariff Schedule & Regulated Electricity Tariffs7 July
Issue 7Changes to Metering Charges and NECF Update30 June
Issue 6NECF Workshop Questions, NECF Changes & ACS Connection Services Fees and Charges19 June
Issue 5Controlled Load Metering Clarification, Upcoming Changes to Work Requests and Changes to Positive Payback2 June
Issue 4Changes to Work Requests and the Electrical Partners Portal14 May
Issue 3NECF-Ready Workshops, Alternative Control Services and Electrical Contractor Line29 April
Issue 2NECF Workshops24 March
Issue 1NECF Workshops, Technical Update and Economy Tariff Rewards18 February

Archived updates

Previously updated information for EWRs.

Temporary to permanent connection process

Energex has been working with electricity retailers to simplify the temporary to permanent connection process.

When we receive a request for a new connection, and a temporary connection exists on site, the temporary service will be swung to the permanent position.

This service transfer will occur on the same NMI (i.e., account or premises) and no supply abolishment request will be required for removal of the temporary builder's pole.

A supply abolishment is only required when the temporary and permanent connections are required to run concurrently for a short period (i.e., two points of supply).

The supply abolishment request is required to initiate a separate visit from Energex to remove the temporary connection once it is no longer needed.

If the temporary and permanent connections need to exist concurrently, we will require this advice from the electrical contractor via the Electrical Work Request (Form 2) and/or from the retailer via their permanent connection request.

Without initial advice, the permanent connection request will be processed as a temporary to permanent connection (i.e., swing service).

Template for use by electrical contractors to record data required for EWR submission

In early December 2009, we successfully transferred just under 3,600 electrical contractors from the Online Form 2 submission facility, to the new Web Portal.

The Online Form 2 submission facility has now been removed from the Energex website, and electrical contractors wishing to submit their EWRs (Form 2) online, must now do so via the Web Portal.

An option to download a PDF version of the Electrical Work Request (Form 2) used to exist through the Online Form 2 submission facility; however, this option is not available on the EWR Web Portal.

For those electrical contractors wishing to utilise a paper form to fill out prior to submitting their EWR via the Web Portal, you may download and print the new Paper Document called Template for use by electrical contractors to record data required for EWR submission.

It is important to note that this is not an Electrical Work Request (Form 2) and as such, can not be submitted to Energex.

Release of the new Energex Electrical Work Request (Form 2) Web Portal

Energex has released its new Electrical Work Request (Form 2) Web Portal, replacing the former Online Form 2 submission facility, as part of our commitment to continually improve its processes.

The new Web Portal offers electrical contractors new functionality and benefits such as:

  • The provision of a unique reference number to the electrical contractor at the time of submission of the EWR (Form 2), which can be used to track the progress of the request.
  • The ability for the EWR Reference Number to be used by other authorised parties, such as electricity retailers, customers and builders to view the status only of the job, via the Energex Website. Whilst the status can be viewed, no customer or address details will be available.
  • Providing regular updates on the progress of requests.
  • The ability to establish an account without having to contact Energex to create it.
  • Allowing both multiple and suitably authorised users access to the one account, eliminating the old practice of one password for an entire company. This provides a more secure and efficient tool in tracking individual's jobs.
  • The ability to save an incomplete EWR which can then be completed at a later time or date without losing any data.
  • The ability to view the history of previously submitted EWRs.
  • Tools to assist in the submission of an EWR and the navigation of the Web Portal such as 'Help' and 'Mouse Over' text.

To assist in ensuring the timely scheduling of work, the Web Portal will automatically forward a copy of the electrical contractors EWR to the customers' nominated retailer, at the time of submission, and will include the EWR Reference Number.

This will allow the electricity retailer to include the EWR Reference Number when providing the Retailer Service Order (also known as a B2B) to Energex; assisting with the reduction of time required to match up customer and address details.

It is for this purpose that the customers' nominated retailer is one of the 'required' fields on both the paper-based EWR and the Web Portal.

It is important to note that the functions of the EWR Web Portal are only available to those electrical contractors who have established an account and submit their EWRs via the Web Portal.

If you wish to use the new Web Portal and gain the benefits it offers, please select the 'CREATE AN ELECTRICAL CONTRACTOR ACCOUNT' from the Web Portal homepage and supply your details to establish your own user account.

Completing 'required' fields on paper-based EWR (Form 2) submissions

As part of Energex's commitment to continually improve our processes, enhancements to the online submission facility for Electrical Work Requests (Form 2) have been underway and the new Electrical Work Request (Form 2) Web Portal is due for release in December 2009.

We recently mailed out a communication to all electrical contractors operating in the Energex distribution area outlining the coming changes and highlighting that all 'required' fields on the EWR (Form 2) submissions will need to be completed.

From 23 November 2009, we will only accept those paper-based submissions received with all the 'required' fields completed.

Any paper-based EWRs (Form 2) received after this date without all the 'required' fields completed will be rejected and returned to the electrical contractor via fax to re-submit with the necessary 'required' details completed.

EWR (Form 2) submissions received via the current Online Form 2 facility without all the 'required' fields completed will continue to be processed by Energex until all online users can be transferred over to the new EWR (Form 2) Web Portal by 22 December 2009.

Contact us

If you are a registered EP Portal user but aren't receiving updates, or if you wish for us to communicate on a specific process relating to the EP Portal, please contact us on:

Energex's Electrical Contractor Line:

1300 762 397

Email:

custserve@energex.com.au