Electrical contractor updates

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The following updates provide current information relating to the Electrical Partners Portal in addition to useful tips and technical information. These updates are emailed directly to all electrical contractors registered on the EP Portal.


Update Title Date of Issue
Issue 13QECMM Version 10 & NMI Creation Requests - Multi Tenancy and Units1 December
Issue 12Changes to Negotiated Connections, Unmetered Supply and PV, & Connect Requests12 November
Issue 11Electrical Contractor Phone Line - IVR Menu Changes6 October
Issue 10QECMM Version 10, NMI Creation Multi-Tenancy Dwellings & Technical Updates1 September
Issue 9Technical Update, NMI Creation Multi-Tenancy Dwellings & ACS Metering Charges29 July
Issue 8Energex Tariff Schedule & Regulated Electricity Tariffs7 July
Issue 7Changes to Metering Charges and NECF Update30 June
Issue 6NECF Workshop Questions, NECF Changes & ACS Connection Services Fees and Charges19 June
Issue 5Controlled Load Metering Clarification, Upcoming Changes to Work Requests and Changes to Positive Payback2 June
Issue 4Changes to Work Requests and the Electrical Partners Portal14 May
Issue 3NECF-Ready Workshops, Alternative Control Services and Electrical Contractor Line29 April
Issue 2NECF Workshops24 March
Issue 1 NECF Workshops, Technical Update and Economy Tariff Rewards 18 February


UpdateTitleDate of Issue
Issue 1Minor Development Obligations26 February
Issue 2Connecting Large Customers, Technical Advice Line and Pool Savings8 April
Issue 3Safety and Solar PV Network Tariff Codes23 May
Issue 4Remotely Read Interval Meters, Meter Isolation Links and Queensland Government Gazette16 June
Issue 5Safety around Energex Assets and Positive Payback Rewards7 August
Issue 6Energex website changes, Technical Update and Positive Payback Information2 September
Issue 7Queensland Electricity Connection and Metering Manual QECMM Version 9 Released30 September


UpdateTitleDate of Issue
Issue 1Safety Alert - Operating ban on Stemar/JUNG branded Combination Fuse Switch (CFS) units2 January
Issue 2Asbestos Warning and Technical Update18 January
Issue 3Positive Payback and Technical Update14 February
Issue 4Solar PV Update - Outstanding approvals and 30 June 2013 deadline for installation20 February
Issue 5Electrical Partners Portal link change19 March
Issue 6Fee-based services and yourpowerqld.com.au18 April
Issue 7Solar PV Update - Solar Bonus Scheme deadline and EWR submission12 June 
Issue 8Electrical Partners Portal unavailable Saturday 29 June 2013 24 June 
Issue 9 Solar Bonus Scheme deadline reminder 26 June 
Issue 10 Solar Bonus Scheme 44 cent deadline update 28 June 
Issue 11Revised Queensland Government Gazette and Energex Tariff Schedule2 July
Issue 12EnergyAcademy, Electrical Partners Portal and Technical Update9 August
Issue 13 Revised QECMM and EnergyAcademy information 17 September 
Issue 14Additional NMI requirements and Positive Payback29 October 
Issue 15Technical Advice Line, PeakSmart Air-Conditioners and House Service Connectors18 November
Issue 16Calling Energex, fee-based services and Positive Payback e-bulletins5 December


AlertTitleDate of Issue
Issue 1Subscribing to Energex's Solar PV Installer AlertsFebruary 2012
Issue 2Tariff 33 Information and Working near the Energex networkFebruary 2012
Issue 4Electrical Partners Portal - now LIVEMarch 2012
Issue 5Read-only access to the Legacy PortalApril 2012
Issue 6Allocation of additional connection points (NMIs) to premises with an existing network connectionMay 2012
Issue 7Hot Water Rewards and EPP Tips

 May 2012

Issue 8Access Responsibility Matrix and Technical UpdateJune 2012
Issue 9National Energy Customer Framework, EnergyAcademy and Solar Bonus Scheme ChangesJune 2012
Issue 10Revision of QECMM and Queensland Government Gazette Retail Electricity PricesJuly 2012
Issue 11Solar Update: Important information regarding deadlinesJuly 2012
Issue 12Solar Update: Thank you & What's nextJuly 2012
Issue 13EnergyAcademy Reminder July 2012
Issue 14Important changes to the way you submit EWRsAugust 2012
Issue 15Changes to EWRs and EnergyAcademy update August 2012
Issue 16Electrical Partners Portal improvementsAugust 2012
Issue 17EPP improvements now liveSeptember 2012
Issue 18Electrical Partners (EP) Portal improvementsSeptember 2012
Issue 19Legacy Portal to be decommissionedNovember 2012
Issue 20 Metering installation requirements for 'Large' customersNovember 2012

2011 and before

AlertTitleDate of Issue
Issue 10 New Electrical Partners Portal - Address SearchAugust 2011
Issue 11New Electrical Partners Portal - FeaturesSeptember 2011
Issue 13EnergyAcademy UpdateNovember 2011
Issue 14 Pool Rewards InformationNovember 2011


AlertTitleDate of Issue
Issue 3Finding New Addresses - Links to Council PD DatabasesSept 2010

Archived updates

Previously updated information for EWRs.

Temporary to permanent connection process

Energex has been working with electricity retailers to simplify the temporary to permanent connection process.

When we receive a request for a new connection, and a temporary connection exists on site, the temporary service will be swung to the permanent position.

This service transfer will occur on the same NMI (i.e., account or premises) and no supply abolishment request will be required for removal of the temporary builder's pole.

A supply abolishment is only required when the temporary and permanent connections are required to run concurrently for a short period (i.e., two points of supply).

The supply abolishment request is required to initiate a separate visit from Energex to remove the temporary connection once it is no longer needed.

If the temporary and permanent connections need to exist concurrently, we will require this advice from the electrical contractor via the Electrical Work Request (Form 2) and/or from the retailer via their permanent connection request.

Without initial advice, the permanent connection request will be processed as a temporary to permanent connection (i.e., swing service).

Template for use by electrical contractors to record data required for EWR submission

In early December 2009, we successfully transferred just under 3,600 electrical contractors from the Online Form 2 submission facility, to the new Web Portal.

The Online Form 2 submission facility has now been removed from the Energex website, and electrical contractors wishing to submit their EWRs (Form 2) online, must now do so via the Web Portal.

An option to download a PDF version of the Electrical Work Request (Form 2) used to exist through the Online Form 2 submission facility; however, this option is not available on the EWR Web Portal.

For those electrical contractors wishing to utilise a paper form to fill out prior to submitting their EWR via the Web Portal, you may download and print the new Paper Document called Template for use by electrical contractors to record data required for EWR submission.

It is important to note that this is not an Electrical Work Request (Form 2) and as such, can not be submitted to ENERGEX.

Release of the new Energex Electrical Work Request (Form 2) Web Portal

Energex has released its new Electrical Work Request (Form 2) Web Portal, replacing the former Online Form 2 submission facility, as part of our commitment to continually improve its processes.

The new Web Portal offers electrical contractors new functionality and benefits such as:

  • The provision of a unique reference number to the electrical contractor at the time of submission of the EWR (Form 2), which can be used to track the progress of the request.
  • The ability for the EWR Reference Number to be used by other authorised parties, such as electricity retailers, customers and builders to view the status only of the job, via the Energex Website. Whilst the status can be viewed, no customer or address details will be available.
  • Providing regular updates on the progress of requests.
  • The ability to establish an account without having to contact Energex to create it.
  • Allowing both multiple and suitably authorised users access to the one account, eliminating the old practice of one password for an entire company. This provides a more secure and efficient tool in tracking individual's jobs.
  • The ability to save an incomplete EWR which can then be completed at a later time or date without losing any data.
    The ability to view the history of previously submitted EWRs.
  • Tools to assist in the submission of an EWR and the navigation of the Web Portal such as 'Help' and 'Mouse Over' text.

To assist in ensuring the timely scheduling of work, the Web Portal will automatically forward a copy of the electrical contractors EWR to the customers' nominated retailer, at the time of submission, and will include the EWR Reference Number.

This will allow the electricity retailer to include the EWR Reference Number when providing the Retailer Service Order (also known as a B2B) to Energex; assisting with the reduction of time required to match up customer and address details.

It is for this purpose that the customers' nominated retailer is one of the 'required' fields on both the paper-based EWR and the Web Portal.

It is important to note that the functions of the EWR Web Portal are only available to those electrical contractors who have established an account and submit their EWRs via the Web Portal.

If you wish to use the new Web Portal and gain the benefits it offers, please select the 'CREATE AN ELECTRICAL CONTRACTOR ACCOUNT' from the Web Portal homepage and supply your details to establish your own user account.

Completing 'required' fields on paper-based EWR (Form 2) submissions

As part of Energex's commitment to continually improve our processes, enhancements to the online submission facility for Electrical Work Requests (Form 2) have been underway and the new Electrical Work Request (Form 2) Web Portal is due for release in December 2009.

We recently mailed out a communication to all electrical contractors operating in the Energex distribution area outlining the coming changes and highlighting that all 'required' fields on the EWR (Form 2) submissions will need to be completed.

From 23 November 2009, we will only accept those paper-based submissions received with all the 'required' fields completed.

Any paper-based EWRs (Form 2) received after this date without all the 'required' fields completed will be rejected and returned to the electrical contractor via fax to re-submit with the necessary 'required' details completed.

EWR (Form 2) submissions received via the current Online Form 2 facility without all the 'required' fields completed will continue to be processed by ENERGEX until all online users can be transferred over to the new EWR (Form 2) Web Portal by 22 December 2009.

Contact us

If you are a registered EP Portal user but aren't receiving updates, or if you wish for us to communicate on a specific process relating to the EP Portal, please contact us on:

Energex's Electrical Contractor Line:

1300 762 397



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