Electrical contractor updates

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Current information regarding safety, process changes and the Electrical Partners (EP) Portal. 

Safety

This information relates to safety concerns.

Stemar/JUNG Combination Fuse Switch Units (CFS): DTL RF 250 and DTL RF 400

Due to safety concerns Energex has imposed an operating ban on all energised Stemar/JUNG DTL RF 250 CFS Units and Stemar/JUNG DTL RF 400 CFS Units. A replacement program has commenced on the identification of these models throughout our distribution area.

Stemar/JUNG DTL RF 250 CFS Units and Stemar/JUNG DTL RF 400 CFS Units have been found with broken cir-clips that are installed on the switch contacts. There is a likelihood that the cir-clips could break and fall across the live terminals when being operated or disturbed and cause an explosion.

Stemar/JUNG DTL RF 250 CFS Units and Stemar/JUNG DTL RF 400 CFS Units are mostly installed as combination fuse switches for the connection point of larger 3 phase installations where an underground service cable terminates within a customer's premises, such as near a main switchboard. They may also be found in service pillars as the connection point for individual customers and in link pillars on the underground electricity network. These CFS units can be installed either horizontally or vertically within a pillar box.

In the interest of safety, and to comply with the operating ban on this equipment, Electrical Contractors are advised that the operation or interference with any part of these Energex CFS units is not permitted.

These CFS units have been widely used for many years. To accelerate the process of Energex replacing this equipment, all Electrical Contractors and Electricians are urged to call the Electrical Contractor Line on 1300 762 397 to report the location and model of any Stemar/JUNG CFS units identified at a site.

How to identify CFS units that require replacement

 Example 3: Stemar/JUNG CFS unit

Example 1: Stemar/JUNG CFS unitExample 2: Stemar/JUNG CFS unit

Electrical Contractor Updates

The following updates provide current information relating to the Electrical Partners Portal in addition to useful tips and technical information. These updates are emailed directly to all electrical contractors registered on the EP Portal.

2014

Update Title Date of Issue
Issue 1 Minor Development Obligations 26 February
Issue 2 Connecting Large Customers, Technical Advice Line and Pool Savings 8 April

2013

Update Title Date of Issue
Issue 1 Safety Alert - Operating ban on Stemar/JUNG branded Combination Fuse Switch (CFS) units 2 January
Issue 2 Asbestos Warning and Technical Update 18 January
Issue 3 Positive Payback and Technical Update 14 February
Issue 4 Solar PV Update - Outstanding approvals and 30 June 2013 deadline for installation 20 February
Issue 5 Electrical Partners Portal link change 19 March
Issue 6 Fee-based services and yourpowerqld.com.au 18 April
Issue 7 Solar PV Update - Solar Bonus Scheme deadline and EWR submission 12 June 
Issue 8 Electrical Partners Portal unavailable Saturday 29 June 2013  24 June 
Issue 9  Solar Bonus Scheme deadline reminder  26 June 
Issue 10  Solar Bonus Scheme 44 cent deadline update  28 June 
Issue 11 Revised Queensland Government Gazette and Energex Tariff Schedule 2 July
Issue 12 EnergyAcademy, Electrical Partners Portal and Technical Update 9 August
Issue 13  Revised QECMM and EnergyAcademy information  17 September 
Issue 14 Additional NMI requirements and Positive Payback 29 October 
Issue 15 Technical Advice Line, PeakSmart Air-Conditioners and House Service Connectors 18 November
Issue 16 Calling Energex, fee-based services and Positive Payback e-bulletins 5 December

 

2012

Alert Title Date of Issue
Issue 1 Subscribing to ENERGEX's Solar PV Installer Alerts February 2012
Issue 2 Tariff 33 Information and Working near the ENERGEX network February 2012
Issue 4 Electrical Partners Portal - now LIVE March 2012
Issue 5 Read-only access to the Legacy Portal April 2012
Issue 6 Allocation of additional connection points (NMIs) to premises with an existing network connection May 2012
Issue 7 Hot Water Rewards and EPP Tips

 May 2012

Issue 8 Access Responsibility Matrix and Technical Update June 2012
Issue 9 National Energy Customer Framework, EnergyAcademy and Solar Bonus Scheme Changes June 2012
Issue 10 Revision of QECMM and Queensland Government Gazette Retail Electricity Prices July 2012
Issue 11 Solar Update: Important information regarding deadlines July 2012
Issue 12 Solar Update: Thank you & What's next July 2012
Issue 13 EnergyAcademy Reminder  July 2012
Issue 14 Important changes to the way you submit EWRs August 2012
Issue 15 Changes to EWRs and EnergyAcademy update  August 2012
Issue 16 Electrical Partners Portal improvements August 2012
Issue 17 EPP improvements now live September 2012
Issue 18 Electrical Partners (EP) Portal improvements September 2012
Issue 19 Legacy Portal to be decommissioned November 2012
Issue 20  Metering installation requirements for 'Large' customers November 2012

2011 and before

Alert Title Date of Issue
Issue 10  New Electrical Partners Portal - Address Search August 2011
Issue 11 New Electrical Partners Portal - Features September 2011
Issue 13 EnergyAcademy Update November 2011
Issue 14  Pool Rewards Information November 2011

2010

Alert Title Date of Issue
Issue 3 Finding New Addresses - Links to Council PD Databases Sept 2010

Update on process changes

Keep up-to-date on the latest process changes by regularly checking back here.

Archived updates

Previously updated information for EWRs.

Temporary to permanent connection process

ENERGEX has been working with electricity retailers to simplify the temporary to permanent connection process.

When we receive a request for a new connection, and a temporary connection exists on site, the temporary service will be swung to the permanent position.

This service transfer will occur on the same NMI (i.e., account or premises) and no supply abolishment request will be required for removal of the temporary builder's pole.

A supply abolishment is only required when the temporary and permanent connections are required to run concurrently for a short period (i.e., two points of supply).

The supply abolishment request is required to initiate a separate visit from ENERGEX to remove the temporary connection once it is no longer needed.

If the temporary and permanent connections need to exist concurrently, we will require this advice from the electrical contractor via the Electrical Work Request (Form 2) and/or from the retailer via their permanent connection request.

Without initial advice, the permanent connection request will be processed as a temporary to permanent connection (i.e., swing service).

Template for use by electrical contractors to record data required for EWR submission

In early December 2009, we successfully transferred just under 3,600 electrical contractors from the Online Form 2 submission facility, to the new Web Portal.

The Online Form 2 submission facility has now been removed from the ENERGEX website, and electrical contractors wishing to submit their EWRs (Form 2) online, must now do so via the Web Portal.

An option to download a PDF version of the Electrical Work Request (Form 2) used to exist through the Online Form 2 submission facility; however, this option is not available on the EWR Web Portal.

For those electrical contractors wishing to utilise a paper form to fill out prior to submitting their EWR via the Web Portal, you may download and print the new Paper Document called Template for use by electrical contractors to record data required for EWR submission.

It is important to note that this is not an Electrical Work Request (Form 2) and as such, can not be submitted to ENERGEX.

Release of the new ENERGEX Electrical Work Request (Form 2) Web Portal

ENERGEX has released its new Electrical Work Request (Form 2) Web Portal, replacing the former Online Form 2 submission facility, as part of our commitment to continually improve its processes.

The new Web Portal offers electrical contractors new functionality and benefits such as:

  • The provision of a unique reference number to the electrical contractor at the time of submission of the EWR (Form 2), which can be used to track the progress of the request.
  • The ability for the EWR Reference Number to be used by other authorised parties, such as electricity retailers, customers and builders to view the status only of the job, via the ENERGEX Website. Whilst the status can be viewed, no customer or address details will be available.
  • Providing regular updates on the progress of requests.
  • The ability to establish an account without having to contact ENERGEX to create it.
  • Allowing both multiple and suitably authorised users access to the one account, eliminating the old practice of one password for an entire company. This provides a more secure and efficient tool in tracking individual's jobs.
  • The ability to save an incomplete EWR which can then be completed at a later time or date without losing any data.
    The ability to view the history of previously submitted EWRs.
  • Tools to assist in the submission of an EWR and the navigation of the Web Portal such as 'Help' and 'Mouse Over' text.

To assist in ensuring the timely scheduling of work, the Web Portal will automatically forward a copy of the electrical contractors EWR to the customers' nominated retailer, at the time of submission, and will include the EWR Reference Number.

This will allow the electricity retailer to include the EWR Reference Number when providing the Retailer Service Order (also known as a B2B) to ENERGEX; assisting with the reduction of time required to match up customer and address details.

It is for this purpose that the customers' nominated retailer is one of the 'required' fields on both the paper-based EWR and the Web Portal.

It is important to note that the functions of the EWR Web Portal are only available to those electrical contractors who have established an account and submit their EWRs via the Web Portal.

If you wish to use the new Web Portal and gain the benefits it offers, please select the 'CREATE AN ELECTRICAL CONTRACTOR ACCOUNT' from the Web Portal homepage and supply your details to establish your own user account.

If you have any enquiries regarding the new Web Portal please contact us on:

ENERGEX's Electrical Contractor Line:

1300 762 397

Email:

custserve@energex.com.au

Completing 'required' fields on paper-based EWR (Form 2) submissions

As part of ENERGEX's commitment to continually improve our processes, enhancements to the online submission facility for Electrical Work Requests (Form 2) have been underway and the new Electrical Work Request (Form 2) Web Portal is due for release in December 2009.

We recently mailed out a communication to all electrical contractors operating in the ENERGEX distribution area outlining the coming changes and highlighting that all 'required' fields on the EWR (Form 2) submissions will need to be completed.

From 23 November 2009, we will only accept those paper-based submissions received with all the 'required' fields completed.

Any paper-based EWRs (Form 2) received after this date without all the 'required' fields completed will be rejected and returned to the electrical contractor via fax to re-submit with the necessary 'required' details completed.

EWR (Form 2) submissions received via the current Online Form 2 facility without all the 'required' fields completed will continue to be processed by ENERGEX until all online users can be transferred over to the new EWR (Form 2) Web Portal by 22 December 2009.

If you have any enquiries regarding the Web Portal please contact us on:

ENERGEX's Electrical Contractor Line:

1300 762 397

Email:

custserve@energex.com.au

Contact us

If you are a registered EP Portal user but aren't receiving updates, or if you wish for us to communicate on a specific process relating to the EP Portal, please contact us on:

Energex's Electrical Contractor Line:

1300 762 397

Email:

custserve@energex.com.au

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