PeakSmart air-conditioning rewards FAQs

If you're replacing or purchasing a new air-conditioner, help manage peak demand by choosing a PeakSmart air-conditioner. You'll be rewarded up to $400 by connecting it to the PeakSmart program.

After you've read the FAQs below, learn how to claim your PeakSmart program reward on our Air-conditioning rewards webpage.

Common questions

What is the PeakSmart air-conditioning offer?

The following rewards are available, based on the cooling capacity of the air-conditioner(s) you purchase and connect to the program.

Cooling capacityReward available
4kW but less than 10kW$200
10kW or more$400

How will I receive my reward?

Your reward will be deposited into your nominated bank account via Electronic Funds Transfer (EFT) within 28 days of a successful application.

How does PeakSmart air-conditioning help address peak demand?

As we increasingly rely on electricity as part of our everyday lives, energy use during peak times continues to rise. Millions of dollars are spent on extra electricity infrastructure to cater for these peak times. PeakSmart helps us use our network more efficiently, and is one of our solutions for managing peak demand. Read more about peak demand here.

How many PeakSmart air-conditioners can I receive a reward for?

Households and businesses can claim a reward for multiple PeakSmart enabled air-conditioners where a signal receiver is installed. However if claim numbers are greater than five, this will be reviewed and approved at our discretion .

I have received an email notification stating my application was successful. When will I receive my reward?

PeakSmart rewards are deposited into your nominated bank account via EFT transfer. You'll receive an email 10 days after the transfer has been made. If you've received an email, please review your bank statement to confirm the payment has been made within this timeframe.

I have received an email notification stating I have provided invalid bank account details. How do I receive my reward?

You're still eligible for your reward, we just need your correct bank details. Please submit a new application with the correct bank details and we'll process your application.

How does PeakSmart air-conditioning work?

It works via a signal receiver – a small device installed in the PeakSmart air-conditioner(s). A signal is sent remotely from us via your power supply that tells the air-conditioner to cap its energy consumption on occasions when the network reaches peak demand. This is only likely to happen a few times a year. We call this a ‘PeakSmart event’.

PeakSmart air-conditioning has been designed by major air-conditioning manufacturers and adheres to industry standards. The technology is designed to be ‘set and forget’. You won't have to do anything and you won't notice a difference to your comfort. The effect is similar to your air-conditioner being in economy mode.

Does my PeakSmart air-conditioner need to be on a particular setting for the signal receiver to work?

No. The signal receiver can be activated on any setting and temperature.

How often will the signal receiver be activated?

We'll only activate the signal receiver on occasions when the electricity network reaches peak demand. In the last 12 months, signal receivers have only been activated a few times. Learn more about PeakSmart events here.

What will happen to my air-conditioner when it goes into Demand Response mode?

Some PeakSmart enabled air-conditioners have a Demand Response Mode (DRM) display on the indoor unit. The display could be labelled DRM1, DRM2, or DRM3, but wording may differ between models. Some models do not have a display mode. You may be interested to know if your air-conditioner goes into DRM, but no action will be required by you.

Can I turn off the Demand Response Mode on my air-conditioner?

When your air-conditioner unit goes into a Demand Response Mode you're unable to reverse the function by changing temperature settings or other actions.

How do I get a signal receiver for my air-conditioner?

Your signal receiver will be provided by your air-conditioning retailer or installer when you purchase a PeakSmart air-conditioner.

If your retailer didn't provide you with a signal receiver, please contact your installer to provide you with one.

Is the cost of installing PeakSmart air-conditioning included as part of the offer?

No. You'll need to arrange and cover the cost for a qualified air-conditioning installer to fit your PeakSmart air-conditioner(s).

The signal receiver is designed for simple installation and is not expected to add much time to the process.

Your PeakSmart reward should help cover the cost of installation.

What do I do if the signal receiver is damaged or faulty?

Please call us on 13 12 53 to discuss your signal receiver query.

I am having trouble logging into Customer Self Service, who do I contact?

Please email us at

I am experiencing difficulties with submitting my reward application, who do I contact?

If you're experiencing difficulties with submitting your online reward application, please contact 13 12 53 for assistance.

I want to withdraw from the PeakSmart program, what do I need to do?

If you decide to leave the PeakSmart program you'll need to cover the cost of your own electrician to remove the signal receiver.

Please contact us at or on 13 12 53. We'll arrange for a pre-paid return post bag to be sent so you can return the signal receiver to us.