Hot water rewards T&Cs

These terms and conditions are updated and effective from July 2018

Limits on the Reward

  1. Applications may be made for one Reward per Eligible Property
  2. Applications may be made either by the owner or the tenant of an Eligible Property or a building contractor providing services in respect of an Eligible Property, with only one reward to the value of $200 per Eligible Property
  3. Applications must be submitted to Energex by 30 June 2022
  4. Application Forms must relate to a suitable hot water system at an Eligible Property being connected to gazetted Tariff 31 or 33 with the connection being completed between 1 July 2015 and 30 June 2022 (inclusive)
  5. Notwithstanding the above, Energex reserves the right to terminate the Initiative at any time prior to 30 June 2022. No Reward will be payable in respect of any Application Forms submitted after the termination of the Initiative.

Eligibility for Reward

The Applicant must:

  1. be aged 18 years or older;
  2. be the electricity account holder at the Eligible Property  or a building contractor providing services in respect of an Eligible Property at the time of making the application
  3. have the owner’s consent if the Applicant is a tenant or building contractor
  4. complete the online Reward Application Form
  5. have not applied for and/or received any hot water reward from any other Energex initiative for the Eligible Property
  6. The decision whether a Reward is payable will be made by Energex in its absolute discretion following receipt of a correctly completed online Application Form. The Applicant acknowledges that notwithstanding it has properly completed the Application Form, Energex gives no guarantee of entitlement to a Reward.

Payment of Reward

Where Energex determines that an Applicant is eligible for a Reward, Energex will pay the reward by Electronic Funds Transfer (EFT) to the bank account nominated by the Applicant. Energex may refuse to pay the Reward if the Reward has previously been paid in respect of the premises under the Initiative.


The Applicant must:

  1. Energex may reject any Application Form that is incomplete, not executed or not accompanied by the necessary documents or which Energex has reason to believe is inaccurate or fraudulent
  2. Energex may make enquiries or audit as to any Application Form [including checking any relevant databases in respect of the Hot Water Economy Tariff Connection] to determine whether the Reward is payable
  3. Energex may require repayment of the Reward if any information contained in the Application Form is not true and correct
  4. Energex shall not be responsible for, and the Applicant releases Energex to the full extent permitted by law for liability in respect of any Works carried out for the purposes of submitting this Application, including but not limited to all costs for such Works incurred by the Applicant in connection with this Application.

Privacy Notice

Energex is collecting, using and disclosing your personal information for the purpose of conducting this Initiative and advising you of ways to save energy through its demand management programs.

You consent to the use of your personal information as set out in the Application for the purposes of this Initiative and for similar initiatives that may be conducted by Energex, the Queensland Government and/or your local government council. If you do not provide your personal details, you may, at Energex’s discretion, not be eligible to participate in the Initiative to receive a Reward. You are entitled to access any personal information that Energex holds about you by contacting Energex on 13 12 53.

Energex’s privacy policy is available at or by calling 13 12 53.


“Applicant”means person making the application (“Application Form”) for a Reward.

“Eligible Property”means any property within the Energex distribution network area in South East Queensland that has an electric hot water system able to be connected to a volume controlled network tariff and where that connection has taken place between 1 July 2015 and 30 June 2022 (inclusive).

“Hot Water Economy Tariff”Connection means an existing electric hot water system currently connected to gazetted Tariff 11 and switched to gazetted Tariff 31 or 33, or a new electric hot water system, or new replacement electric hot water system at the Eligible Property connected to gazetted Tariff 31 or 33. For the avoidance of doubt, an existing electric hot water system at the Eligible Property switched from gazetted Tariff 31 to gazetted Tariff 33 or vice versa is not included and not applicable for the Reward. A new replacement system that remains connected to gazetted Tariff 31 or to gazetted Tariff 33 is included and is applicable for the Reward.

“Initiative”means Energex’s Cashback Rewards Hot Water Economy program.

“Reward”means a $200EFT.