Energy resource register

For a limited time, if you register your battery energy storage system (BESS) with us we’ll give you $50 cashback! Even if you installed your BESS some time ago, you can still claim the cashback.

A national register

The federal government is developing a national BESS register but this won’t be available for some time. In the meantime, we are capturing this important information ourselves for the following reasons:

Safety

It can be dangerous for emergency services to attend a fire if they aren’t aware a BESS is operational at the premises. A BESS can also be a safety concern for our crews when they are working on our network, particularly when responding to natural disasters.

Demand management

Capturing BESS installation details in a centralised Energy Resource Register may also allow us to work with our customers in the future to address demand and voltage issues on the network.

Regulatory requirement

You may not be aware, but it’s actually a regulatory requirement to submit a connection application to us seeking permission to connect your BESS. This is usually done by your installer prior to installation. Once we receive your connection application, we will assess it and make a connection offer.

Please note a connection application must be submitted and approved before we can pay the $50 cashback. If you don’t believe this has been done, please contact your installer and ask them to do this for you.

Before you register

Before submitting your claim for a cashback, please make sure you have read the Energy Resource Register Terms and Conditions and have the following handy:

  • National Metering Identifier (NMI) – found on your electricity bill
  • BESS make and model number
  • Bank account details where you would like the cashback to be deposited
  • Network Connection (CX) number - we would have provided this after the BESS connection application was submitted and approved. If you don’t know the CX number, you’ll need to provide your installer’s name and phone number in case we need to contact them.

Register your battery now

Further information

For more information please see the frequently asked questions below.

What is the cashback offer?

If you register your BESS with us we’ll give you  $50 cashback. This offer is available until the establishment of the national BESS register.

Why are you offering the cashback?

We are offering the cashback to encourage everyone to register their BESS with us, mainly for safety reasons. A BESS can create a major safety concern for emergency services when they attend a fire if they are not aware a BESS is operational at the premises, as well as for our crews when working on our network, particularly when responding to natural disasters.

How do I submit a cashback claim?

Submit your claim using the online cashback application form. Simply enter:

  • your name, address, email and phone number
  • your National Metering Identifier (NMI) – found on your electricity bill
  • the BESS make and model
  • your bank account details where you would like the cashback to be deposited
  • the Network Connection CX number*. (If you don’t know the CX number then you’ll need to provide the installer’s name, email and phone number).

* A CX number is provided by us after your BESS connection application has been submitted and approved. We will check our systems to see if a BESS connection application has been submitted and if not we will follow up with your installer. A connection application must be approved before we can pay the $50 cashback.

What is a CX number?

The CX number is provided by us after a BESS connection application has been submitted and approved.

Can I submit my cashback application if I don’t have a CX number?

Yes. You can submit your application without a CX number if you provide us with details of your BESS installer. We will check our systems to see if a BESS connection application has been submitted and approved. If one hasn’t, we will follow up with your installer. Once the connection application is submitted we’ll send a notification to the email address submitted with the application advising that the $50 cashback registration can now be completed.

Can I claim a cashback if I have moved location?

No. Only the current registered owner of the property or the current occupier of the property (who has obtained the property owner’s consent) where the BESS is installed can claim the cashback.

Why is there an Energy Resource Register?

The Energy Resource Register has been created mainly for safety reasons. A BESS can create a major safety concern for emergency services when they attend a fire if they are not aware a BESS is operational at the premises. It’s also a safety risk for our crews when managing the network, particularly when responding to natural disasters.

Capturing these details in a centralised register may also allow us to work with our customers in the future to use their BESS to address demand and voltage issues on the network.

The Australian Energy Market Operator (AEMO), along with Energex and Ergon Energy have identified the need for this register to inform network and market planning studies to drive efficient investment and operation of the network, now and into the future.

Is there a national Energy Resource Register?

The federal government is developing a national BESS register but this won’t be available for some time. In the meantime, we are capturing this important information ourselves. We’ll make sure all the information we collect is included in the national register as soon as it is up and running.

Don’t you know who has installed a BESS?

Although there is a regulatory requirement to apply to connect a BESS to our networks, we believe there are some BESS that have been connected without our knowledge.

Am I required to submit a connection application for my BESS?

Yes. It is a regulatory requirement to submit a connection application for a solar PV system, BESS or other renewable energy system connected to our network. This is usually done for you by the installer. If you don’t believe a connection application has been submitted for your BESS, please contact your installer and ask them to do this for you.

Who can claim the cashback?

The cashback can be claimed by the registered owner of the property or the occupier of the property (who has obtained the property owner’s consent) where the BESS is installed. The cashback offer is available to residential and business customers.

My BESS was installed a while ago – can I claim the cashback?

Yes. Regardless of how long ago your BESS was installed at your existing premises, you may claim the $50 cashback.

What types of BESS are eligible for the cashback?

Eligible BESS can be of any chemistry type and must have:

  • a capacity of greater than 1 kWh
  • an AS4777 compliant inverter that is less than 30 kVA and which is connected to our distribution network area in Queensland.

I have more than one BESS – can I claim the cashback more than once?

Yes, you can claim a cashback provided it is an eligible BESS for which you’ve completed a connection application and received an approved connection agreement from us.

Can I claim a cashback for my solar PV system?

No. This cashback is only available for BESS.

Can my installer claim the cashback for my BESS?

No. Only the registered owner of the property or the occupier of the property (who has obtained the property owner’s consent) where the BESS is installed can claim the cashback. If your installer has submitted a connection agreement and received the email with the CX number they should forward this onto you so you can submit your claim for the $50 cashback.

How long is the $50 cashback available?

Depending on whether start of the national register is delayed, the $50 cashback will be available until the national register is set up. Currently, the national register is expected to be available from December 2018. If the start of the national register is delayed significantly or cancelled, we may decide to terminate the $50 cashback offer.

When will I get the cashback?

Once your cashback claim has been validated you’ll get an email from us. You should receive payment within 6 weeks of this email notification.

What if I still don’t receive my payment?

If 6 weeks have passed since you received the emailed claim validation notification, please call us on phone number 13 12 53.

What other incentives are available?

We have demand management programs which may provide incentives for reducing peak energy demand.