Remove your connection
Removing an electricity network connection (or abolishing supply) usually occurs when a building is planned for demolition, removal or relocation. We will remove the service line and other electrical assets like Energex meters, relays, etc from the premises.
Once the connection has been removed, its National Metering Identifier (NMI) will be cancelled.
How do I request supply abolishment?
You need to contact your electricity retailer and advise you wish to remove the network connection at your premises. Once we receive a service order request from your retailer, we will complete the work in the timeframes below. Your electricity retailer will also arrange the removal of any non-Energex meters on site.
If you don’t know the current electricity retailer for the premises, you can call us on 13 12 53 between 7am - 5:30pm, Monday to Friday.
Note: To remove your Unmetered Supply, Rate 8 or 3 Lighting or Watchman Lighting connection, you'll need to use our Request for Removal / Disconnection of Energex Electrical Assets form (PDF 120.6 kb). Once completed, please send the form to your retailer who will request the work to be completed.
How long will it take?
Once we have received a service order request from your electricity retailer, we will remove the connection within 20 business days. We'll leave a card at the premises to let you know when the connection has been removed.
This timeframe is for simple supply abolishments only. It may take longer if works are required on our network to safely remove your connection.
For more information on approximate timeframes, call us on 13 12 53 between 7am - 5:30pm, Monday to Friday.
Important: Building demolition or removal cannot, under any circumstances, start until we have confirmed in writing that the work to remove the connection has been completed.
How much will it cost?
The fee for a supply abolishment service is a fixed charge as outlined below.
Please note: These are the fees we charge your electricity retailer for this service. Your electricity retailer can advise you on final costs.
|Service||How you are billed||Charge $ (GST inclusive) as current for 2018-19 year|
Supply Abolishment - decommissioning of one NMI
The charges will be included in the next bill you receive from your electricity retailer
For a comprehensive list of charges, see Common Network Charges. (PDF 149.3 kb)
You may be at risk of electrocution if building demolition or removal is started without our written confirmation that the network connection has been removed.
If you would like to check on the progress, contact your electricity retailer or you can call us on 13 12 53 between 7am - 5:30pm, Monday to Friday.
To reconnect your electricity network supply after abolishment, you will need to request a new connection.
- This amount is for service line removal only. If further works are required to remove your service (e.g. removing a transformer), additional charges may apply. For further information refer to our Supply and Planning Manual (PDF).
- This amount is for meter removal, if there is an Energex meter on site.