Establish a new connection

Process for new connections

Energex is the Distribution Network Service Provider for most of South-East Queensland.

Before you establish a new connection or make an alteration to an existing connection, check that Energex is the Distribution Network Service Provider for your area.

Timeframes for new connections

Energex must adhere to timeframes for new connections. For all locations we will attend the property within 5 business days on receipt of the following:

  • a valid Network Connection Agreement (CX)
  • an Electrical Work Request (EWR) from your electrician
  • a valid service order request (B2B) from your electricity retailer

Timeframes are dependent on network availability, access requirements, traffic control requirements or any other impacts that are outside of Energex's control.

Network prices

Find our more information on network prices.

Fees and charges

Read our information sheet that outlines the fees and charges applicable to customers and developers for Connection Services.