Connect solar photovoltaic (PV) panels, batteries, wind turbines and other micro embedded generating units (up to 30kVA) to the electricity network. The grid can be a handy source of back-up power when your system is offline for maintenance or isn’t generating.
As part of the connection process, we’ll check if the local network can support your system to work effectively. We’ll also need to establish a new connection contract with you.
Here's how to get your system connected.
1. Choose your system and installer
Talk to system retailers, talk to others who already have systems, and do other research to choose the best system and retailer for your needs. Cheaper may not be better, and bigger may not be better for you. Check our Solar PV webpage for more information.
Most system retailers will also offer to install your system. Ensure the person who installs your system is accredited by the Clean Energy Council.
2. Submit your connection application
To get your system connected to our network, you need to apply for a new connection contract with us. As technical information is required, it’s a good idea to have your system retailer apply for you. Otherwise you, or someone on your behalf, can apply via Customer Self Service.
There is an option to fast-track (or expedite) your application in some cases – read more below in Step 3.
Check the progress of your connection application in Track Service Orders.
If you have any questions, you can call us on 13 12 53 (Mon to Fri, 7am - 5:30pm). Otherwise, you can lodge an enquiry online via Customer Self Service. We'll respond within five business days.
Please note: The person who applies is usually the person we contact during the connection process.
3. Accept our connection offer
Whoever submits your application will also need to accept our connection offer.
We want to help you get your system connected quickly and easily to meet your energy needs. Most of our customers only need a basic connection service.
If your connection service type is basic, it can be fast-tracked when submitting the online application. Just tick the Expedite Application box and your connection contract will automatically be created on the terms of our model standing offer.
If your application is not expedited, we’ll make a basic connection offer within 10 business days (or other date agreed with you). You'l have 45 business days to accept our offer. Your connection contract starts when the offer is accepted.
If you want to negotiate the terms of your connection contract, you can choose to do this through a negotiated connection.
If your connection service type is not basic, or you want to negotiate the terms of your connection contract, then it’s classed as negotiated. Additional costs may apply.
We do a technical assessment of most applications classed as negotiated. If our technical assessment finds your proposed system may not work effectively on our network, we'll provide recommendations through Customer Self Service to advise you of the options available. Once you, or your system retailer, select an option and update your application, we’ll arrange for your connection offer to be sent.
We’ll aim to make a negotiated connection offer within 65 business days of your application. You'll have 20 business days to accept the offer. Your connection contract starts when the offer is accepted.
Read more about connection service types, offers and contracts under FAQs and further reading below.
4. Install your system
Installation of your system can start once you have accepted our connection offer.
Your system installer or electrical contractor (try Master Electricians) must submit an Electrical Work Request (EWR) as soon as your system has been installed. This is to advise us that the work at your premises has been carried out in accordance with the required standards.
The EWR will also notify your electricity retailer of your new system installation. Your retailer may then contact you to discuss any metering changes required so it can measure any electricity you export to the grid. You'll need to discuss feed-in tariff options with your electricity retailer.
Important: Your installer must leave your system switched off and you must not switch it on. Once your meter has been updated to enable the feed-in-tariff, you'll be advised you can turn on your system.
For an easy print summary of this connection process, check out our Connect solar PV or batteries checklist (PDF 190.8 kb).
How long will it take?
For your new connection contract
To establish your connection contract, we’ll make a connection offer within the following timeframes.
|Basic connection offer (expedited)||If you fast-tracked (or expedited) your connection application, your connection contract will start when your application is submitted.|
|Basic connection offer (non-expedited)||If you didn’t fast-track (or expedite) your connection application, we’ll make a connection offer within 10 business days. You'll have 45 business days to accept it.|
|Negotiated connection offer||We'll make contact within 10 business days to advise that we'll be giving you a negotiated connection offer. We’ll provide this offer within 65 business days. You'll have 20 business days to accept it.|
Please note: If you request information by post, it may take longer for you to receive your offer.
For your system connection
To get your system connected, we need an EWR from your installer so we can advise your electricity retailer of your request. Your retailer will advise the timeframe for any metering changes and when you can turn your system on.
Check the progress of your connection application in Track Service Orders.
How much will it cost?
Connection services charges
Fees and charges will depend on the type of connection service you have applied for, and whether any work is needed on the electricity network to allow connection of your system.
Other charges may apply under a negotiated connection offer. For example, an application fee, a network extension fee, or a capital contribution.
If any network charges are required to meet your connection application, an estimate of these charges will be included in your connection offer for your approval.
There'll be fees to install or enable the required electricity metering at your premises. The amount is charged to you by your electricity retailer and you'll need to discuss these charges with them.
Read more on metering charges.
Your installer or licenced electrical contractor will advise you of any work required to prepare your premises for the installation of your system, for example upgrading your switchboard. We recommend you talk to them for more information on the work needed at your place.
Responsibility of owning solar PV
To ensure the safe and reliable connection of your solar PV system with our network, there are a number of things you need to know. Read more in Responsibilities of owning a micro embedded generator (solar PV system) (Form 8007) (PDF 356.1 kb).
For more information, you can contact:
- Your electricity retailer for any billing enquiries, including information about what tariffs you're on
- A solar PV installer for any questions about the ongoing maintenance of your system
- A licensed electrical contractor for any electrical work needed on the system
- The owner of your premises if you're a tenant.
FAQs and further reading
If I'm not ready to apply, can I just make an enquiry?
Yes, you can make a preliminary enquiry about your connection. We’ll respond within five business days, or other date agreed with you.
I don’t want to use an online form do you have a printed form I can use?
Yes, we have printed versions of our connection enquiry form and application form that we can send to you.
You can call us on 13 12 53 (Monday to Friday 7:00am - 5:30pm) to request a form.
What information do I need to submit a connection application?
You'll need to know the following:
- Your contact details
- Your National Metering Identifier (NMI) which you can find on your electricity bill
- The address details (including your lot and plan number, as on your council rates notice) where the system will be installed
- Technical details of your chosen system, such as:
- details of all inverters to be installed, including reactive power control setting
- number of electrical phases at your premises
- number of electrical phases your system will be connect to
- Name and contact details of your sales consultant
- Name and contact details of your system installer.
What is a micro embedded generating unit?
An embedded generating unit is connected directly within an electricity distribution network and doesn't have direct access to the electricity transmission network.
To be a micro embedded generating unit, it must be fitted with an inverter, such as in a solar PV system (this excludes rotating machines), and be compliant with the technical requirements of AS/NZS 4777. Previously, AS/NZS 4777 only included generators up to 30 kVA. However, it has recently been changed to cover embedded generators up to 200 kVA.
If you're interested in connecting a generating system larger than 30 kVA, please refer to our Large Generation webpage.
What types of systems can I apply to connect?
Solar PV systems, micro-wind turbines, and micro-hydro turbines are all examples of micro embedded generating units (micro EG units). Batteries are also classed as micro EG units as they connect to the electricity network through an inverter.
What if my application doesn't pass your assessment?
Most applications do pass our assessment. If yours doesn’t, that means that your proposed system was unlikely to work effectively on our electricity network. Typically, the reasons may include one or more of the following:
- The configuration of your system is unsafe
- There are a number of other solar PV systems on the same network transformer as your premises
- Your local network transformer capacity is too small or other network components are unlikely to support your proposed system
- Your proposed system connection is a long distance from your network transformer
- Your service line and/or electricity cables within your property boundary may be too long or not have enough capacity.
One of our technical advisors will advise you of any changes required to your application.
Will I get paid for solar power I export to the grid?
Eligibility for the regional feed-in tariff under the Queensland Government’s Solar Bonus Scheme depends on the total capacity of your system, your electricity retailer and other criteria. More details are available on our Solar Bonus Scheme webpage.
What if I want to connect a system greater than 30 kVA?
Read more on how to apply to connect a larger scale embedded generating system (like solar, wind, hydro or diesel) above 30 kVA on our Large Generation webpage.
What do I do if I’m only changing my meter or my tariff?
You don’t need a connection contract. These changes can be arranged directly through your electrical contractor.
What is a basic connection service?
Most applications qualify for a basic connection service. This is where the connection services needed for your new system are relatively simple and straightforward, and include little or no changes to our network.
Systems that qualify for a basic connection service are typically exporting inverters rated up to 5 kVA.
More detailed information about basic connection services is explained in the STNW1170 Standard for Micro Embedded Generating Connections (PDF 1.2 mb)
What does expedited mean?
If your new connection is classed as a basic connection service, you or your contractor can ‘fast-track’ it in the online application. This is called an ‘expedited’ application.
It simply means that you're requesting to expedite at the time you submit your application, provided we're satisfied that the connection service you're applying for is a basic connection service and that you indicate that the terms in the model standing offer are acceptable to you. If this occurs, then the contract forms when your application is submitted.
Just tick the Expedite Application box at the end of the online connection application to do this.
If the Expedite Application box isn’t ticked, we’ll make a basic connection offer within 10 business days (or other date agreed with you). You'll have 45 business days to accept it.
Your connection contract starts when the offer is accepted.
What is a negotiated connection service?
A negotiated connection service is needed if:
- Sufficient power supply from our network isn't readily available in your area
- A network change is required to connect your proposed system
- Your new system connection is classed as a basic connection service but you've chosen to negotiate the terms of your connection contract with us
- Your new system connection is not classed as a basic connection service, such as the export capacity of your proposed inverter exceeds our network thresholds.
Standard connection services
Our standard connection services apply to unmetered supply only, for example watchman lighting, bus shelters, lighting for public amenities or street lighting. The standard connections services we offer are listed in our Model Standing Offer - Standard Connection Service for Unmetered Supply (PDF 343.1 kb).
More information about connection offers
We'll then make a basic or negotiated connection offer within set timeframes for you to accept.
Basic connection offer, expedited
If your connection service type is basic but you don’t expedite your application, we’ll make a basic connection offer within 10 business days (or other date agreed with you). You will have 45 business days to accept it.
The basic connection services that we offer are listed in our Model Standing Offer Basic Connection Service (MEG) (PDF 425.2 kb).
Negotiated connection offer
If your connection service type is not basic, or you choose to negotiate the terms of your connection contract, then it’s classed as negotiated.
Most applications that qualify for a negotiated connection service undergo a technical assessment to check if the local network can support your system to work effectively.
Usually we’ll make a negotiated connection offer within 65 business days. You will have 20 business days to accept it.
Your connection contract starts when the offer is accepted.
What happens if I decline your connection offer?
If you decline to accept the connection offer, or don't return the signed connection offer within the set timeframe, our connection offer will expire. If you still want your new connection, you'll need to submit a new connection application and go through the whole process again (including paying any fees again).
More information about connection establishment contracts
Your new connection contract will be on the terms of your accepted connection offer. It’s called a connection establishment contract.
For basic connection service, these terms are listed in our Model Standing Offer Basic Connection Service (MEG) (PDF 425.2 kb).
We'll make a basic connection offer where:
- Power supply is available (that is, there is a line available at the required voltage with sufficient capacity to connect your proposed system)
- There's little or no work required on our network for connection of solar PV systems and other micro embedded generating units.
The types of basic connections for micro embedded generating units are outlined in basic connection services.
For negotiated connection services, we’ll negotiate the terms of your connection contract with you.
More information about ongoing supply connection contracts
Once you have accepted the connection offer and your connection contract is in place, another contract automatically comes into effect for your ongoing connection services. Unless you specifically negotiate the terms of this other contract, it will be on the terms of the Deemed Standard Connection Contract (PDF 704.5 kb)
More information about ongoing supply connection contracts
Once you've accepted the connection offer and your connection establishment contract is in place, another contract automatically comes into effect for your ongoing connection services. Unless you specifically negotiate the terms of this other contract, it will be on the terms of the Deemed Standard Connection Contract (PDF 704.5 kb).
What is a service line?
A service line is the wire that runs from our network to just inside your property and connects electricity to your premises. A standard overhead service line may extend approximately 20m inside your premises, whilst a standard underground service line may extend approximately 7m inside your premises.
We provide standard service lines free of charge.
What are capital contributions?
A capital contribution is a fee you’ll be charged for some types of network changes, if we need to change our network for your connection.
A capital contribution for other network changes may also apply if the new connection or connection alteration exceeds the network change charge threshold. The threshold is currently set at a maximum capacity of 100 amperes on 3 phase low voltage supply.
In these circumstances, any capital contributions will be calculated using the formula set out in section 7 in our Connection Policy (PDF 1.1 mb).
What is Chapter 5A?
Chapter 5A of the National Electricity Rules sets out the process for most of our customers to either:
- Create a new connection to our electricity distribution network
- Change an existing connection to our electricity distribution network.
The services we provide for these are called connection services. These generally include the design, construction and energisation of connection assets and any necessary change of our network.
What are contestable services?
Some services are open to competition and can be provided by persons other than us. These include:
What are my rights and obligations?
Read about the energy laws that outline your rights and obligations, how to make a complaint, the dispute resolution procedures and the Queensland Energy Ombudsman on our Customer's rights and obligations webpage.
What are Energex's responsibilities?
As a distribution network service provider there are a number of things we must do, including:
- Maintaining the safety and reliability of the network to ensure the adequate, economic, reliable and safe connection and supply of electricity to our customers
- Connecting new customers
- Extending and upgrading the network to meet growth and expansion
- Maintaining street lighting for local governments
- Collecting metering data for electricity retailers.
Learn more on our Responsibilities webpage.
What is the DER Register?
The Distributed Energy Resources (DER) Register is a national initiative driven by the Australian Energy Market Operator (AEMO) and comes into effect on 17 February 2020.
It’s a centralised register that will record data on small generating systems (e.g. solar PV, other renewable energy and fossil-fueled) and battery storage systems up to 30 MW, that are either exempt from registering as a generator with AEMO or not required to be registered.
We're required under the National Electricity Rules to provide DER information to the AEMO in accordance with the DER Register Information Guidelines. Read more on our DER Register webpage.