Make a payment
Majority of electricity charges are billed through your electricity retailer, however there are some services that Energex will bill you directly.
Payment for our services include:
- Construction Fees
- Customer Requested Switching
- Design Fees
- Large Customer Connections
- Planning fees for Connection Applications
- Tiger Tails
To make payment for these services, select the most convenient option for you.
- available 24/7
- use Visa or MasterCard
Please refer to your Tax Invoice for Bank Account details and your EFT Payment Reference Number.
Change to online invoicing
Switch from paper to online invoices today. Complete our online form to receive a PDF version of your Energex tax invoice.
Your general electricity bill
We are not an electricity retailer. We are the electricity distributor to customers in South East Queensland, providing safe and reliable supply of electricity to homes and businesses. If you wish to pay your electricity bill, please contact your electricity retailer.
Our refund policy
We will provide a refund where your contractual relation allows it or you have a legal entitlement
You can request a refund from us. Depending on the good or service which you acquired from us, you might potentially have rights to a refund, repair or replacement under the Australian Consumer Law or applicable Queensland fair trading requirements.
We will determine if a refund can be provided based on the type of goods / services you have purchased, and the contractual arrangements in place between us, the Australian Consumer Law and applicable Queensland fair trading requirements.
When seeking a refund please provide, in writing to us, your reason for seeking a refund. Energex, acting reasonably, will consider your proposal. We may take the following factors into account when determining if you are entitled to a refund:
- type of product or service;
- the reason you are seeking a refund;
- if there is a fault or defect with the goods / services supplied;
- contractual arrangements in place between us;
- the length of time since your purchase.
Method of providing refund
To apply for a refund, please contact firstname.lastname@example.org stating the reason you are seeking a refund and the invoice number.
Where possible, refunds will be provided in the same form as your original payment.
If your refund request is approved, then your refund will be processed, usually in the original method of payment, within 30 days.
Late or missing refunds
If you haven't received a refund after the due date, please check with your credit card provider (if applicable) and your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund, please contact us at email@example.com
For enquiries about the charges on our tax invoice, please contact our Customer Billing team on (07) 3664 5309 (Monday to Friday, 8am to 4:30pm) or email Customerbilling@energex.com.au.
For payment enquiries, please contact our Accounts Receivable team on (07) 3664 5300 (Monday to Friday, 8am to 4:30pm) or email CreditMan@energex.com.au.