Your electricity usage is measured at scheduled intervals by a meter installed on your property, whether you're a residential customer or a business. Each day our staff read more than 40,000 meters at 25,000 homes and businesses across South East Queensland.
To get this done accurately and in a timely manner, meter readers need to be provided with safe and clear access to your meter. This page will help to understand your responsibilities, from informing us of dogs on the premises to using an Energex Lock on your property and how to submit a self meter read.
If you have a dog, you can sign up to receive SMS and/or email meter-read alerts for dog owners 24 hours before your meter is due to be read.
Reading your meter
Ensuring safe and clear access for Energex meter readers.
Submit a self-meter read
You can submit a self meter read via Customer Self Service if we couldn't read your meter and left you a card.
Meter-read alerts for dog owners
Register to receive SMS and/or email alerts 24 hours before your meter is due to be read.
How to read your meter
There are several different kinds of electricity meter. This guide shows you how to read them.
Power of Choice for customers
Read how this new digital metering technology will give you more control to manage your electricity usage.
A list of fees and charges for individual metering connections and personalised metering enhancements or changes.
Accessing your metering data
Request up to two years of metering data at your property. Find out how.
Information on Energex locks and a list of Energex approved locksmiths.