Metering charges

Metering Service Charge (MSC)

Since 1 July 2015 Energex is required to separate its metering charges to allow transparency of relevant metering costs. These changes align with the Power of Choice reforms introduced in 2014 by the AER, the Commonwealth of Australian Government's Energy Council and the Australian Energy Market Commission. Power of Choice aims to provide customers with more information regarding the costs of energy and enable greater choice for customers in the way they use energy.

A daily Metering Service Charge (MSC) has been introduced that allows Energex to recover the cost for the provision of Type 6 Metering Services including meter provision, meter reading, meter maintenance and meter data services.

MSCs are not new and were previously included in the Supply Charge shown on a customer's electricity bill. The Supply Charge is associated with the cost to provide and maintain a physical connection to your premises (including poles, wires, cables and associated costs). Electricity retailers may include the MSC in your supply charge or may list them separately.

For more information on MSC visit our Frequently Asked Questions.

The charges (excluding GST) for 2017-18 will be applied based on the number of customer tariffs; the costs are outlined below.

Tariff class Cost type Service charge (cents/day)
Primary tariff Non-capital 2.226
Capital 6.963
Load control Non-capital 0.668
Capital 2.089
Solar PV Non-capital 1.558
Capital 4.874

For further Meter Installation Services prices please refer to the 2017-18 Network Prices (Excel).

Upfront Meter Installation Service Charge from 1 July 2017

New National Electricity Rules requires customers to pay a specific upfront charge for the installation of meters - that includes new connections, additions and alterations. Previously these costs were shared between all South East Queensland customers through their electricity charges. The changes reflect a move to a customer pays based system outlined by the AER.

The following are examples of the base business hours Install Meter service prices that Energex can charge for Type 6 metering installations (excluding GST):

 Single Phase 1 Element*
Metering exchange$366.97
Primary tariff$366.97
Load control$366.97
Solar PV$366.97
*These services will no longer be offered by Energex with the commencement of Power of Choice on 1 December 2017.

These are the most common meter installation types. For other services including polyphase and CT metering please refer to the Energex 2017-18 Network Prices (Excel).

If Energex can reprogram a meter instead of installing a new meter a reconfiguration fee will be charged instead of the installation fee. The fee for a basic reconfiguration charge (eg change from one tariff to another  without CT) is $104.95 (business hours). The reconfiguration to make a change involving a residential time of use tariff (no CT) is $160.13 (business hours). Charges are expected to be included in the electricity bill you receive from your electricity retailer.

For further Meter Installation Services prices please refer to Energex's 2017-18 Network Prices (Excel) and visit our FAQs.