Related pricing information

Electricity regulators

We are a participant in the National Electricity Market. We must operate and maintain our network in accordance with the National Electricity Rules and meet jurisdictional requirements. The rules and requirements which we must follow are developed by regulators.

To find out more about our regulators please refer to the table below.

RegulatorRole
Council of Australian Governments (COAG) Energy CouncilHigh level National Electricity Market policy direction
Australian Energy Market Commission (AEMC)Rule maker and energy market development
Australian Energy Regulator (AER)Economic regulation and enforcement of the rules
Australian Energy Market Operator (AEMO)Operation of the power system and the National Electricity Market
Queensland Competition Authority (QCA)Enforces the Electricity Distribution Network Code and regulates retail electricity prices in regional Queensland. From 1 July 2016, retail electricity prices in South East Queensland are no longer regulated by the QCA.

Electricity retailers

We are an electricity distributor and don't sell electricity directly to customers. A full listing of all electricity retailers currently trading in Queensland can be viewed on the Energy Made Easy website.

For questions about your power bill please contact your electricity retailer.

Choosing your electricity retailer

For more information on how to choose the right electricity retailer for you, visit our Choosing your electricity retailer page.

Comparing energy offers

To compare different energy offers from participating retailers, visit the Energy Made Easy website.

Network tariff reform and customer engagement

Tariff reform 2020-25

We widely consult on our tariff reform processes and we'll continue to consult with customers and other key stakeholders to ensure tariff structures reflect our customers' needs and behaviours.

Have your say on our future network tariffs.

Tariff reform 2015-2020

We've produced a number of publications and presentations which outline our approach to tariff reform for 2015-2020. Visit our Your network, your choices, Tariffs beyond 2015 and Large customer tariff reform webpages for a list of these publications and presentations.