Recent changes to residential tariffs

Changes effective 1 July 2016

The following changes impact residential tariffs from 1 July 2016. For additional information please refer to the Energex Annual Pricing Proposal 2016-17.

New network tariffs

The electricity market in Australia is changing rapidly and we want to make sure our customers’ future is one of choice; where you can choose how and when you use the network to suit your needs and better manage your bills.

The Australian Energy Market Commission, who makes the rules that governs the electricity market, has directed  all Australian electricity distributors, including Energex, to transition to cost-reflective network tariffs. Simply put, distributors will set network prices to reflect customers’ contribution to the cost of building the network.  The objective is to create greater rewards for customers to use electricity outside peak periods – a key driver of network investment.  These financial incentives will motivate customers not to use electricity at the same time, reducing the need to build more network and therefore placing less pressure on costs.

What does this mean?

From 1 July 2016, a new voluntary Residential Demand Network Tariff (NTC7000) will be available. This new demand based tariff lets you take advantage of cheaper rates during periods of low demand (during the day before 4pm, or in the evening after 8pm). However, during periods of high demand, from 4pm - 8pm, rates will be higher.

What this means for you is that electricity you use will be cheaper during periods of low demand and more expensive during periods of peak demand. Your potential savings may be even greater if you connect eligible appliances in your home such as hot water, pool or PeakSmart air-conditioner, to the new SmartControl Tariff (NTC7300).

Talk to the experts

Talk to your electricity retailer to discuss the new network tariffs. Please note that your retailer may or may not offer these new network tariffs, or may pass on the network tariff in a different form.

Read more on the new residential network tariffs, the metering required to access them and general information about electricity demand.


Changes effective 1 July 2015

The following changes impact residential tariffs from 1 July 2015. For additional information please refer to the Energex Annual Pricing Proposal 2015-16.

Introduction of Upfront Meter Installation Service Charge

To promote competition in metering, the Australian Energy Regulator has introduced upfront charges to be paid by the customer at the time of meter installation including new connections, additions and alterations. These charges were previously spread across all customers as part of their electricity charges.

Find out more

Introduction of Metering Service Charge

A daily metering service charge has been introduced which allows Energex to recover the cost for the provision of Type 6 Metering Services including installation, maintenance, reading and data services.

Find out more