Recent changes to residential tariffs

New residential network tariffs

The electricity market in Australia is changing rapidly and we want to make sure our customers’ future is one of choice; where you can choose how and when you use the network to suit your needs and better manage your bills.

The Australian Energy Market Commission, who makes the rules that governs the electricity market, has directed all Australian electricity distributors, including us, to transition to cost-reflective network tariffs. Simply put, distributors will set network prices to reflect customers’ contribution to the cost of building the network.

The objective is to create greater rewards for you to use electricity outside peak periods – a key driver of network investment. These financial incentives will motivate our customers not to use electricity at the same time, reducing the need to build more network and therefore placing less pressure on costs.

Changes effective 1 July 2018

From 1 July 2018, we'll be offering a new cost-reflective tariff called the 'Residential Lifestyle Tariff' to a limited number of residential customers with smart meters and electricity consumption less than 100 MWh per year. Being different to the standard demand-based tariffs currently on offer, introducing this tariff on a small scale will enable us and electricity retailers to 'market test' it before offering it more widely from 1 July 2020.

The Residential Lifestyle Tariff has been developed to help provide customers with choice to suit their lifestyle options, risk appetite and technology preferences.

How the Lifestyle Tariff is charged

Customers can pay for their electricity usage during the summer peak window1 on a pay-as-you-go basis or by paying a higher monthly charge for an agreed allocation of energy during the summer peak (4pm-9pm daily from November to March). A top-up fee will apply if the customer exceeds their agreed energy allocation. There is no top-up fee for power usage any time outside of the summer peak window.

Further information on the Lifestyle Tariff can be found in our latest Pricing Proposal.

Changes effective 1 July 2016

Since 1 July 2016, a new voluntary Residential Demand Network Tariff has been on offer. This new demand based tariff lets you take advantage of cheaper rates during periods of low demand (during the day before 4pm, or in the evening after 8pm). However, during periods of high demand, from 4pm - 8pm, rates are higher.

What this means for you is that network costs in your electricity bill will be cheaper during periods of low demand and more expensive during periods of peak demand.

Your potential savings may be even greater if you connect eligible appliances in your home such as hot water, pool or PeakSmart air-conditioner to the new SmartControl Tariff.

For additional information please refer to our 2016-17 Pricing Proposal (PDF 2.1 mb).

Talk to the experts

Talk to your electricity retailer to discuss the new network tariffs. Please note that your retailer may or may not offer these new network tariffs, or may pass on the network tariff in a different form.

Read more on the new residential network tariffs (PDF 281.5 kb), the metering required to access them and general information about electricity demand.

  1. Summer peak window is 4pm-9pm daily in the summer season of November to March.