Metering charges

Since 1 July 2015 we're required to separate our metering charges to allow transparency of metering costs. These changes mean the electricity industry now provides more visibility with billing metering charges to help support your choice and future competition.

What's changed?

A daily Metering Service Charge (MSC) has been introduced that allows us to recover the cost for the provision of Type 6 Metering Services. This includes meter provision, meter reading, meter maintenance and meter data services.

MSCs aren't new and were previously included in the Supply Charge shown on your electricity bill. The Supply Charge is associated with the cost to provide and maintain a physical connection to your premises (including poles, wires, cables and associated costs).

Electricity retailers may include the MSC in your supply charge or may list them separately.

For more information on MSC visit our Frequently Asked Questions.

Power of Choice changes

On 1 December 2017 the electricity industry introduced Power of Choice reforms. This requires all new electricity meters for residential and small business customers to be Type 4 digital meters, and older-style meters to be phased out over time. The new digital meters will give you more control in managing electricity usage.

Under the new arrangements we're no longer responsible for installing electricity meters as they're subject to contestability (competition).

You now need to contact your electricity retailer for all requests relating to the installation, update or maintenance of metering services.

Daily metering service charge

The daily charges for metering services can be found in our 2022-23 Network Price List (XLSX 1.6 mb) on the Metering Services tab. They'll be applied based on the tariff and vary between the primary and secondary (load control) tariffs.

Metering installation charges

From 1 July 2017 National Electricity Rules (NER) requires you to pay a specific upfront charge for the installation of meters - that includes new connections, additions and alterations. Previously these costs were shared between all South East Queenslander's through their electricity charges.

The NER changes also mean that you must now contact your electricity retailer for metering installations and replacements, as we no longer do this work. You may be charged metering installation or replacement costs by your electricity retailer.

Metering installation charges depend on the type of meter you need. Your electrical contractor can advise you on the right metering for your home or business.

The most commonly used meters for homes in Queensland have been Type 6 meters, however through the Power of Choice reforms these will be replaced over time with Type 4 digital meters.