Self Service

Our customer service focus extends to those customers who prefer to action electricity issues easily online. Now, simple solutions are just a click away.

If you'd like to report a power outage, faulty street lights, trees growing into powerlines, vandalism or even update your dog details, you can find the online form you need right here.

Report a power outage

Have you lost power? Report online now.

Faulty street light

Is there a faulty street light in your area? Report it now.

Trees growing in powerlines

Have you seen any trees growing into powerlines? Report online now.

Graffiti or vandalism

Let us know if you see any graffiti or vandalism on our assets.

Other reports

Report live wildlife in powerlines, underground pillar (green box) damaged, if you have partial power, trees are touching powerlines or line fault indicator is flashing.

Update dog details

Our meter readers need clear and safe access to your meters. Login to Self Service to let us know the latest information about dogs at your property.

Check the status of your request

Simply enter your Energex reference number in Track Service Orders to check the status of your request.