Our customer service focus extends to those customers who prefer to action electricity issues easily online. Now, simple solutions are just a click away. If you would like to report a faulty street light, a tree growing into a powerline, vandalism or even update your dog details, you can find the online form you need right here.

Report faulty streetlights form

Do you have a faulty street light in your area? Report it now.

Report graffiti or vandalism on equipment form

Let us know if you see any graffiti or vandalism on Energex assets such as poles, wires, transformers, vehicles and buildings.

Dog details update form

Our meter readers need clear and safe access to your meters. Let us know the latest information about the dog(s) are your property.

Check the status of your request

Simply enter your Energex reference number in Track Service Orders to check the status of your request.

Customer Self Service

Submit Network Connection Applications, report faulty street lights, trees in powerlines and graffiti/vandalism, submit a self meter read and claim a reward from the Positive Payback Program.