Self-service

Our customer service focus extends to those customers who prefer to action electricity issues easily online. Now, simple solutions are just a click away. If you would like to report a faulty street light, a tree growing into a powerline, vandalism or even update your dog details, you can find the online form you need right here.

Report faulty streetlights

Do you have a faulty street light in your area? Report it now.

Report graffiti or vandalism on equipment

Let us know if you see any graffiti or vandalism on Energex assets such as poles, wires, transformers, vehicles and buildings.

Report trees growing into powerlines

Report any trees growing in powerlines.

Updating your dog details

Our meter readers need clear and safe access to your meters. Let us know the latest information about the dog(s) are your property.

Check the status of your request

Simply enter your Energex reference number to check the status of your Energex request.

Access our Customer Portal

Submit Network Connection Applications (connecting power to a new property, changing an existing supply or installing/changing solar PV) and claim a reward from the Positive Payback Program for both households and businesses.