Self-service

Our customer service focus extends to those customers who prefer to action electricity issues easily online. Now, simple solutions are just a click away. If you'd like to report a faulty street light, a tree growing into a powerline, vandalism or even update your dog details, you can find the online form you need right here.

Faulty street light

Graffiti or vandalism

Dog details update form

Our meter readers need clear and safe access to your meters. Let us know the latest information about the dog(s) are your property.

Check the status of your request

Simply enter your Energex reference number in Track Service Orders to check the status of your request.

Customer Self Service

Submit Network Connection Applications, report faulty street lights, trees in powerlines and graffiti/vandalism, submit a self meter read and claim a reward from the Positive Payback Program.