Restoring your power
When restoring power, our top priority is the safety of the public as well as our employees working on powerlines.
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What to do if your power goes out
What we reconnect first
- Transmission, substation equipment and main distribution powerlines High voltage transmission lines supply power to large numbers of customers and to large geographic areas. Distribution substations and powerlines serve a critical linking and switching function in our network. Protecting and repairing damage to these three components is our first priority.
- Essential facilities in our communities These include emergency service and critical community infrastructure such as hospitals, police, ambulance, fire brigade, water treatment facilities, and pumping stations. Efforts to restore power to these facilities are a priority.
- Distribution powerlines Our next priority is to restore power to the largest number of customers as quickly as possible. This involves distribution powerlines which connect to individual locations such as powerlines in local streets. Repairs are then made to distribution transformers and, finally, service wires to individual homes and businesses.
Reconnecting your power
- Premises requires a safety check We will issue you a Form 3 or will place a notification sticker/tag in your switchboard or meter box.
- Arrange a safety inspection You, or your landlord, are required to arrange a safety inspection by a licensed electrical contractor.
- Make safe Your electrical contractor will conduct installation testing to verify your premises is safe for reconnection to power. They will lodge the necessary paperwork with us.
- Power is reconnected We will reconnect power to your premises as soon as possible.
If you have water inundation
We always recommend getting a licensed electrical contractor out to check appliances and equipment and to stay well away to avoid the risk of electric shock. Generally, if there has been inundation in the roof you will see water in the light fittings. Also, if water levels have reached power points or appliances are wet, customers will need to get an electrical contractor to inspect. We will issue the Form 3 if the house or any circuits are disconnected due to inundation or electrical appliances or equipment.
Have a licensed electrical contractor check any electrical appliances or equipment you suspect has been submerged or damaged by water.
Find a licenced electrical contractor online, through your local telephone directory or call the Master Electricians Australia (MEA) on 1300 889 198 or call National Electrical and Communications Association (NECA) on 1300 361 099.
Our Disaster Management Plan
Our Disaster Management Plan and its supporting regional plans are comprehensive and highly detailed. They direct the activities of hundreds of our employees and spell out clearly the preparations and procedures to be followed, depending on the extent of the damage to the network, when there has been a power outage.
Our plans emphasise public and employee safety, the protection of our network and the restoration of power supply.
Damage assessment - finding out how badly the network has been damaged - must be done quickly and accurately once the storm or threat has passed.
Major substations and high voltage powerlines that support large electrical loads to customers are checked first and must be restored to service as soon as possible.
This initial assessment helps to develop an estimate of the number of field crews required, resources needed and the time estimated to complete restoration.
Local field crews in the affected area are prepared in advance and are on alert. If necessary, crews from outside the area may be mobilised quickly and brought in to assist with the restoration effort.