Incidents and emergencies

It’s easy to forget how powerful and dangerous electricity can be. Find out how to keep safe in severe weather and when accidents impact on the electricity network. Learn about electrical safety at home. And find out what to do when there’s a power outage or you’ve had an electric shock.

If you notice a problem with powerlines or Energex property at any time, let us know right away.

You can report a problem such as:

  • Shocks and tingles
  • faulty streetlights
  • trees interfering with powerlines
  • vandalism and graffiti
  • damage to powerlines.

Power outage safety

If the electricity’s out at your place, we’re here to help you find out what happened and keep you informed about when it might return.

Keeping safe in severe weather

It’s important you know how to stay safe when severe weather impacts our electrical network. Find out the steps you should take to be safe.

Vehicle accidents and powerlines

If you are in a vehicle accident or witness one and want to help, take care, stay line aware. Use the following precautions to stay safe.

Surges and spikes

Electricity surges and spikes can damage your electrical appliances. Follow these simple precautions to keep appliances safe.