Power outage safety

If the electricity’s out at your place, we’re here to help you find out what happened and keep you informed about when it might return.

Lost power?

If you’ve lost power due to a problem with the powerlines, rest assured we’ll fix it as soon as we can. Remember that we only maintain the distribution network, all overhead or underground mains cabling on your property is the responsibility of the installation owner.

While you wait, there are a few things you can do to keep us informed and stay up to date:

  1. Use our outage finder to find out if power has gone out in your area and when you can expect it to return
  2. You can report a problem with your electricity supply at any time
  3. To stay informed of outages in your area, you can register for SMS text notifications or email alerts.

Remember, if powerlines are down, your safety is at risk. Always ‘take care, stay line aware’, stay at least 10m away and call triple zero 000 immediately.

Planned outages

To give you safe and reliable power, we must regularly service our network of powerlines. Sometimes we need to turn power off for a short period. This lets us get the job done more quickly and keeps everyone safe.

We realise this can be inconvenient, so we’ll always give you at least four business days’ notice of a planned outage. We’ll also make sure the power’s off for less than eight hours.

If you rely on life support equipment, we encourage you to register your details with us or your electricity retailer and prepare an action plan in the event of a planned or unplanned power outage. Read more about our life support program.

For helpful hints on what do before and during a power outage, please view our FAQs.

Occasionally we need to cancel a planned outage because of extreme weather or a network emergency. We’ll try to let you know if that’s the case.

Check for planned outages in your suburb