Our community messages

We highlight the importance of electrical safety through campaigns that target at-risk groups such as tradies, construction workers, transport and DIY renovators.

Dial before you dig

About one-third of our network is supplied via underground power cables. This makes us one of the largest underground electricity networks in the country.

We are a strong supporter of the Dial Before You Dig program, a referral service developed to help you identify underground infrastructure, including power cables.

The following guidelines should be follow before doing any form of excavation or construction activities:

  1. Planning – Prior to performing any earthmoving or excavation, confirm if the work you are conducting may present a risk by coming into contact with underground power cables. When using excavators and other machinery, also ensure you are aware of the location of overhead powerlines. Workers and equipment must maintain safety exclusion zones around overhead powerlines. For safety advice and more information contact us on 13 12 53.
  2. Dial before you dig – Dial Before You Dig is a referral service for information on locating underground utilities anywhere in Australia. Excavators, Electricians, Plumbers, Planners, Developers, Farmers, Land Surveyors, Builders Contractors, Home Owners and Landscapers all over the country are taking advantage of the convenient referral service. Simply lodge an enquiry via www.1100.com.au or call 1100 Monday to Friday, 8am to 5pm.
  3. Commence work – Underground location plans provide information about our network assets. These plans are a guide only, therefore, the actual location, depth and alignment may differ. Pot holing may also be required to determine the exact location of the services. On site location is recommended by an accredited locator which can be found in the yellow pages. When digging or excavating, look out for warning signs such as orange strips, conduits, concrete slabs, orange tape or soft sand as these may indicate the presence of underground power cables.

Fallen powerlines

Powerlines can be brought down as a result of severe weather, including lightning, high winds, flood and fire.

The danger of fallen powerlines is not just limited to storm season – they can happen at any time throughout the year and can be caused by things like wildlife and vegetation, such as trees growing into powerlines or falling branches, can also bring powerlines down. Vehicles colliding with power poles, or oversized vehicles contacting the overhead network are also a cause of fallen powerlines.

Remain aware of the dangers of fallen powerlines all year round. If you see a fallen powerline, stay well away, warn others of the danger and report it immediately to our emergency line.

Pick up a phone NEVER a fallen powerline. Call 13 19 62

Look up and live

Contact with overhead powerlines can have deadly consequences. There are many occasions when you need to exercise caution around overhead powerlines, these include:

  • painting or working from ladders, trestles or scaffolding (particularly metal types)
  • working on, or retrieving play items from roofs, gutters and awnings
  • installing a television or roofing antenna
  • installing house cladding
  • carrying or lifting tall objectserecting masts on sailing boats
  • flying kites and climbing trees close to powerlines
  • pruning or cutting trees
  • operating heavy machinery and other tall equipment
  • establishing irrigators and operating farm equipment