• Skip to content
  • Skip to navigation
  • Skip to footer
BACK TO TOP of this page

Site Map

This browser is out-of-date

Your browser is out-of-date. Please download the latest version for the best user experience: Internet Explorer (version 10 or higher), Chrome, Firefox, Safari or Opera.

  • Home
  • Contractors & Service Providers
  • About us
  • Contact Us
Search site
  • Customer Self Service
  • Electrical Partners Portal
  • Retailers Portal
Energex logo
BACK TO TOP of this page
Mobile Navigation Menu MENU
  • Power Outages
    • Emergency outages
    • Planned maintenance outages
    • Be prepared for power outages
      • Power outage safety
      • Severe weather safety
      • Portable generators
    • 5 questions on planned outages
    • Hot water issues (cold water)
    • Customers on life support
    • Claims
      • Loss or damage claims
      • Electrical Contractor fee claims
      • Your insurance company
    • Lightning tracker
  • Safety
    • Safe entry to your premises
    • Safety at home
    • Safety at work
    • Vehicle accident safety
    • Safety around the network
      • Our community messages
      • Assessing the risk
      • Safetree plants
      • Safety Advice
    • Kids safety
      • School education program
      • Kids stuff
    • Seasonal safety
    • Severe weather safety
    • Our safety commitment
    • Our safety resources
      • Brochure & sticker order form
      • Information flyers
      • Power outage safety animations
      • Smartphone wallpapers
      • TV ads
      • 360° Look up and Live
  • Control Your Energy
    • Managing electricity demand
      • Demand Side Engagement
      • Peak Demand
        • PeakSmart events
      • Save energy during peak times
      • Demand management plan & initiatives
        • Our previous programs
        • The Reward Based Tariffs Trial
    • Positive Payback Program
      • Positive Payback for households
        • Claim your reward
        • Air-conditioning rewards
        • Hot water rewards
        • Pool rewards
        • Save energy during peak times
      • Positive Payback for business
        • Claim your reward
        • Get inspired and be rewarded
        • Is my business eligible for rewards?
        • Power Factor Correction
        • Air-conditioning rewards
        • Save energy during peak times
      • Positive Payback for builders and developers
        • Claim your reward
        • PeakSmart air-conditioning for builders and developers
        • Connection to economy tariffs for builders and developers
      • Positive Payback for retailers and tradespeople
        • PeakSmart air-conditioning
        • Hot water
        • Pools
    • Save Money & Electricity
      • Air-conditioners
      • Economy tariffs
      • Electrical appliances
      • Hot water
      • Lighting
      • Pools
    • Smarter Energy
      • Battery energy storage
        • Energy resource register
        • Is battery storage right for me?
        • Batteries revealed
        • Talk to the experts
        • Battery storage connections
        • The installation process
        • Safety first
        • Maintaining and enjoying your system
        • Our trials
      • Electric vehicles
      • Solar PV
        • Distributed Energy Resources Register
  • Our Services
    • Connections
      • Choosing your electricity retailer
      • Residential connections
        • New connections
        • Connect solar
        • Change your existing connection
        • Remove your connection
        • Connection charges
        • Connection checklists
        • Residential subdivisions
        • Customer Self Service
        • Your rights
        • Our responsibilities
      • Business connections
        • New connections
        • Connect solar
        • Change your existing connection
        • Remove your connection
        • Connection charges
        • Connection checklists
        • Business, commercial and industrial subdivisions
        • Customer Self Service
        • Your rights
        • Our responsibilities
      • Major business connections
        • Large customer connections
        • Large generation and batteries
        • Manuals and fact sheets
        • Major customer team
      • Property records search
      • Development application referrals
      • Private property poles
    • Projects & maintenance
      • Major projects
        • SunCoast
        • Approval and Community Infrastructure Designation
      • Tree trimming schedule
      • Public lighting
      • Current consultations
        • RIT-D Excluded Projects
      • Helicopter patrols
    • Pricing & tariffs
      • Residential customers
        • Residential tariffs and prices
        • Recent changes to residential tariffs
        • What makes up residential network prices?
        • Pricing publications
        • Historic pricing publications
      • Business customers
        • Small business tariffs and prices
        • Large business tariffs and prices
        • Recent changes to business tariffs
        • What makes up business network prices?
        • Pricing publications
        • Historic pricing publications
      • Modernising electricity pricing
      • Related pricing information
    • Meters
      • Reading your meter
      • Submit a self-meter read
      • How to read your meter
      • Power of Choice for customers
      • Metering charges
      • Accessing your metering data
      • Energex locks
    • Self-service
      • Faulty street light
      • Graffiti or vandalism
      • Dog details update form
      • Check the status of your request
      • Customer Self Service
    • Make a payment
  • Self Service
  • Power Outages
  • Safety
  • Control Your Energy
  • Our Services
  • Self Service

Site Map

Level 1 Item Home
Level 2 Item Power Outages
Level 3 Item Emergency outages
Level 3 Item Planned maintenance outages
Level 3 Item Be prepared for power outages
Level 3 Item 5 questions on planned outages
Level 3 Item Hot water issues (cold water)
Level 3 Item Customers on life support
Level 3 Item Claims
Level 3 Item Lightning tracker
Level 2 Item Safety
Level 3 Item Safe entry to your premises
Level 3 Item Safety at home
Level 3 Item Safety at work
Level 3 Item Vehicle accident safety
Level 3 Item Safety around the network
Level 3 Item Kids safety
Level 3 Item Seasonal safety
Level 3 Item Severe weather safety
Level 3 Item Our safety commitment
Level 3 Item Our safety resources
Level 2 Item Control Your Energy
Level 3 Item Managing electricity demand
Level 3 Item Positive Payback Program
Level 3 Item Save Money & Electricity
Level 3 Item Smarter Energy
Level 2 Item Our Services
Level 3 Item Connections
Level 3 Item Projects & maintenance
Level 3 Item Pricing & tariffs
Level 3 Item Meters
Level 3 Item Self-service
Level 3 Item Make a payment
Level 1 Item Contractors & Service Providers
Level 2 Item Contractor Information
Level 3 Item Electrical contractors
Level 3 Item Solar PV installers
Level 3 Item Power of Choice for contractors
Level 3 Item Authorised persons
Level 2 Item Document Library
Level 3 Item Forms
Level 2 Item Working with Energex
Level 3 Item Contestable work
Level 3 Item Prequalification
Level 3 Item Tenders
Level 3 Item Plant and equipment hire
Level 3 Item Purchasing terms and conditions
Level 3 Item Material sales
Level 2 Item EsiTrain
Level 1 Item About us
Level 2 Item Company Information
Level 3 Item Who we are
Level 3 Item Company policies & reports
Level 3 Item Corporate governance
Level 3 Item Right to information
Level 3 Item Our network
Level 3 Item Network regulation
Level 2 Item Our Commitment
Level 3 Item To our customers
Level 3 Item In the community
Level 3 Item To the environment
Level 2 Item Newsroom
Level 3 Item Media releases
Level 3 Item Our safety resources
Level 3 Item Photo gallery
Level 3 Item Energy insider
Level 2 Item Contact Us
Level 3 Item Frequently asked questions
Level 3 Item Forms
Level 3 Item Complaints
Level 3 Item Popular brochures
Level 3 Item Careers

Emergency (24/7)

000 or 13 19 6213 19 62 (Triple Zero) To report life threatening emergencies like fallen powerlines or shocks & tingles.

Power Outages (24/7)

13 62 6213 62 62 If you have lost power or are experiencing electricity supply problems.

General Enquiries

13 12 5313 12 53 For general enquiries, call from Monday to Friday, 7am to 5.30pm, or call after hours for planned interruption enquiries.
Follow our social media channels to get the latest updates on Energex's work in South East Queensland.
  • facebook
  • twitter
  • linkedin
  • youtube

Have a question? Check out our FAQs, or contact us with an enquiry.

Energex logo
Energy Queensland logo
Part of Energy Queensland

© Copyright Energex. All rights reserved.

  • Right to information
  • Terms of Use
  • Privacy
  • Sitemap