Residential & business

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Contact Us

If you have a query or need to report a problem, you can contact us in a number of ways.

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Power interruptions

Find details about power outages in your area, including estimated restoration times.


Connecting to the Energex Electricity Network

To understand what you need to do to make a new connection or alter an existing to our network.

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Choosing your electricity retailer

We explain the role of your electricity retailer and provide information to help you choose.

Solar panels

Solar power

We provide information and forms for you to connect to greener energy.

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Save money and electricity

Do you want to save? Here are some options for you to pick from.

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Rewards for air-conditioning, pools and hot water

Do you have an air-conditioner, pool or hot water system? Earn great rewards in Positive Payback.

ENERGEX worker reading home electricity meter

Reading your meter

Helpful hints to ensure your next meter reading runs smoothly.

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Complaints and Dispute Resolution Procedure

ENERGEX has developed the Standard Complaints and Dispute Resolution Procedure to explain how we will manage complaints and disputes.

Property pole located on a premises

Property poles

Learn more about the property poles on your property and how to maintain them.

Energex employees in a substation

Business incentives

This program helps commercial and industrial customers determine the most sustainable energy solutions.

Queenslander house

Renovating or building

Find out ways to reduce your future electricity bills when building a new house or renovating an existing house.

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