Make an alteration to an existing connection

Process for existing connections

Energex is the Distribution Network Service Provider for most of South-East Queensland.

Before you establish a new connection or make an alteration to an exisiting connection, check that Energex is the Distribution Network Service Provider for your area.

Please note: A Network Connection Agreement (CX) is not required for metering and tariff changes and can be arranged directly through your electrical contractor.

Step 1: Submit a Network Connection Application to Energex

Before the work starts, you'll need to enter into a Network Connection Agreement with Energex.

  • Your electrical contractor will create a Network Connection Application through the Electrical Partners Portal on your behalf.  For a faster turn-around, your electrical contractor will expedite your Network Connection Application, by agreeing to the Model terms and conditions for deemed standard connection contracts.
  • If your electrical contractor is unable to complete a Network Connection Application on your behalf, you can create a Network Connection Application through the Customer Portal.
  • Your electrical contractor will be unable to complete their Electrical Work Request until a Network Connection Application is completed. 
  • If you or your electrical contractor chooses not to expedite your application, Energex
    will within 10 business days
    • Advise you whether the proposed connection is a basic or standard connection service and provide you with a Network Connection Offer; or
    • Advise you of the negotiated connection process (including possible costs) if
      the connection service is neither standard nor basic or the customer has elected
      to negotiate the connection contract.
  • Where the application is incomplete, Energex will advise the applicant of the
    deficiency and may request resubmission of a complete application.
  • Your connection agreement is entered into when you accept Energex's connection
    offer.
  • A Network Connection Agreement (CX) is not required for metering and tariff changes

Step 2: Engage an Electrical Contractor

Your electrical contractor will prepare the premises for connection to the Energex network. When this work is complete, they will submit an Electrical Work Request (EWR) to Energex.

Step 3: Choose a Retailer

A copy of the EWR will be sent to the retailer you choose to have your electricity account with. You can find a list of retailers here.

Step 4: Energex completes your request 

Once all forms are received, Energex will visit the premises to perform the requested work.

Timeframes for existing connections

Energex must adhere to timeframes for alterations to existing connections.  For all locations we will attend the property within ten business days on receipt of the following:

  • a valid Network Connection Agreement (CX)
  • an Electrical Work Request (EWR) from your electrician
  • a valid service order request (B2B) from your electricity retailer

Timeframes are dependant on network availability and access requirements.

Please note: A Network Connection Agreement (CX) is not required for metering and tariff changes

Timeframes for meter reconfiguration (changing between off-peak tariffs)

For all locations:

20 business days on receipt of the following:

  • an Electrical Work Request (EWR) from your electrician
  • a valid service order request (B2B) from your electricity retailer

Please note: Weather conditions and requests for an appointment may impact response times.

Timeframes for reconnection of electricity at a property (re-energisation)

For all locations, except excluded locations:

We will provide a same day service if a valid service order request (B2B) is received from your electricity retailer by 1pm on a business day.

If the service order request from your retailer is received after 1pm on a business day, we will attend the property to reconnect electricity on the next business day.

Timeframes for disconnection of electricity at a property (de-energisation)

For all locations, except excluded locations:

We will attend the property to disconnect electricity within five business days on receipt of a valid service order request (B2B) from your electricity retailer.

Network prices

Find out more information on network prices.

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