Current interruptions

If your suburb is not listed here or you have further information which may assist our crews to find and repair the interruption sooner, please contact us.

Outages are updated every 15 minutes. Please refresh your page for the latest update.

Information updated: 16 April 2014 8:13pm. Total affected customers: 148.

Region Suburb Customers affected Cause Next update
Gold Coast City Council nerang 8 emergency repairs 16 April 2014 8:00pm
Ipswich City Council redbank 2 damage to an underground cable 16 April 2014 4:00pm
Gold Coast City Council nerang 2 emergency repairs 16 April 2014 8:00pm
Brisbane City Council doolandella 105 damage to an underground cable 16 April 2014 8:30pm
Gold Coast City Council nerang 31 emergency repairs 16 April 2014 8:00pm

Unplanned or unexpected outages to your power supply can occur for many reasons.

These include: storms, lightning, cyclones, bushfires, car accidents, trees or branches falling onto powerlines and incidents occuring in the electricity network.

We understand the inconvenience unplanned outages can cause.

We constantly maintain, upgrade and protect our network to minimise the number and duration of these power outages.

24-hour loss of supply telephone service

Call 13 62 62 to notify us of power outages or to seek advice on restoration timeframes.

In an emergency, such as fallen powerlines or electric shocks, call 13 19 62.

What to do if your power goes out

If your power goes out, keep a battery-powered radio with fully charged batteries handy and listen to your local radio station or access our mobile website from your smart phone for regular power restoration updates,

If you can see or hear something that could help identify the problem, like fallen powerlines or a loud bang, stay well clear and contact us on the numbers above.

Depending on the reason for the outage, we may need to perform extensive repairs to the network. We thank you for your patience while repairs are underway.

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