Reading your meter

nullPlease provide clear and safe access to your meter box and electricity meters.

Sometimes dogs can prevent us from entering a property to read electricity meters.

That's why you're advised on your electricity account of the next scheduled meter reading date so you can provide clear and safe access for our meter readers.

Please update your details to ensure we have the latest information about dogs at your property.

Check your electricity account for details of your next meter read, or contact your electricity retailer.

That way, everyone will be happy, including your dog.

Next scheduled meter reading

Each day, we read more than 25,000 meters across South East Queensland and must take into account weather and other conditions.

Once a meter is read, we determine the date that the next read should occur.

To ensure a successful read at each property, there is a five-day window around this scheduled date during which the read may occur.

In over 97 per cent of cases, your reading will be completed in the first three days of this period.

Useful tips for a successful meter read

  • Check the date on your electricity account and ensure there is clear and safe access to the meter during the scheduled meter reading period.
  • Provide or update your electricity retailer with any access instructions to the meter.
  • Ensure trees and shrubs are cut back (if in front of the electricity meter).
  • Be mindful of latches on gates into your property and ensure they are easy to open.
  • If you would like to know if the meter reader has visited your property, stick a piece of paper on the meter with instructions "please remove when read" indicating the meter has been read.
  • Remove any private locks on your gate or meter box during the scheduled meter reading period.
  • If you are concerned about security, you can purchase an Energex lock from one of our approved locksmiths. The meter readers will be able to use a master key to open this lock.
  • Keep your dog away from the meter during the scheduled meter reading period.
  • Avoid building gardens, fences or anything else in front of the electricity meter.
  • If you are renovating your home with the help of an electrician, consider whether you can move the meter box to a more accessible location.

No access to meter

If we are unable to access the meter for any reason, we will need to estimate your electricity consumption based on previous data, which might not reflect your changing electricity use.

A card will be left in your letter box advising you of the reason for not being able to access the meter.

To update meter access information, contact your electricity retailer and provide current access details.

For more information about providing clear and easy access to the meter, or how to read a meter, download our fact sheet: You and Energex's electricity meter at your premises.

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