Sometimes dogs can prevent us from entering a property to read electricity meters.
That's why you're advised on your electricity account of the next scheduled meter reading date so you can provide clear and safe access for our meter readers.
Please update your details to ensure we have the latest information about dogs at your property.
Check your electricity account for details of your next meter read, or contact your electricity retailer.
That way, everyone will be happy, including your dog.
Each day, we read more than 25,000 meters across South East Queensland and must take into account weather and other conditions.
Once a meter is read, we determine the date that the next read should occur.
To ensure a successful read at each property, there is a five-day window around this scheduled date during which the read may occur.
In over 97 per cent of cases, your reading will be completed in the first three days of this period.
If we are unable to access the meter for any reason, we will need to estimate your electricity consumption based on previous data, which might not reflect your changing electricity use.
A card will be left in your letter box advising you of the reason for not being able to access the meter.
To update meter access information, contact your electricity retailer and provide current access details.
For more information about providing clear and easy access to the meter, or how to read a meter, download our fact sheet: You and Energex's electricity meter at your premises.
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